Lexus Technology Specialist

MileOne Autogroup•Wilmington, DE

12d•Onsite

About The Position

Lexus of Wilmington is excited to introduce an innovative new opportunity for a Vehicle Technology Specialist—a customer-focused role designed for someone who enjoys technology, connecting with people, and making their experience exceptional. Forget the pressure of traditional sales! As a Vehicle Technology Specialist, you’ll become a trusted resource for our customers, helping them understand the technology, features, and capabilities of their Lexus while supporting both our Sales and Service teams. You’ll receive comprehensive training, build valuable automotive knowledge, and have a clear path for career growth. If you’re a self-starter who loves learning, has a passion for delivering outstanding customer service, and is ready to build a career with a company that invests in its people, this could be the opportunity you’ve been looking for! Ready to put your passion for technology and people to work? Join Lexus of Wilmington and help us create an exceptional Lexus experience—one customer at a time!

Requirements

Demonstrated strong verbal and written communication skills to confidently interact with customers; be approachable, a good listener and empathetic
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results through superior customer service skills
Ability to work well in a process-driven environment, attention to detail is a must
Great attitude with a high-energy personality
Professional appearance and outstanding work ethic
High school diploma or GED required
Must have clean driving record with no more than two moving violations
Basic MS Office knowledge, computer software, internet proficiency and general mathematic skills

Nice To Haves

1 year in an upscale, retail or customer-centric environment preferred
Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Responsibilities

Serve as a dedicated customer advocate, playing a crucial role in shaping the customer experience to build brand loyalty
Acquire and stay up to date with product knowledge on vehicles and technology, to provide comprehensive presentations that demonstrate the “Features and Benefits” of the purchased vehicle, during delivery and the post-delivery “Encore” interaction
Act as a liaison between the customers and the respective in-store departments including: Sales, Service, F&I and Parts
Utilize creative marketing and communication strategies in follow-up communication with customers through our CRM system, including email marketing and creating customer training videos
Assist sales to track and review customer interactions to strive to increase Customer Satisfaction Index (CSI) scores
Responsible for other duties as assigned and/or required by business need