Sales Delivery Specialist - Westside Lexus

Careers | The Friedkin Group•Houston, TX

About The Position

The Sales Delivery Specialist supports sales consultants in coordinating and completing vehicle deliveries under the guidance of the New Vehicle Sales managers. The role’s primary objective is to help customers begin ownership with a full understanding of their vehicle’s features, technology, and operation. This position is intended as a development step toward becoming a Sales Consultant and is not a permanent role. Individuals are expected to build product knowledge, customer engagement skills, and sales fundamentals in preparation for advancement into a commissioned Sales Consultant role.

Requirements

Excellent written and verbal communication skills in English.
Strong customer service and interpersonal skills, with attention to detail.
Ability to effectively use Microsoft Office Suite and iPads.
Professional presentation and demeanor.
Ability to explain technical information in a simple, easy-to-understand manner.

Responsibilities

Assist customers during vehicle delivery to provide a smooth and positive experience.
Conduct comprehensive vehicle orientations covering features, controls, and technology systems.
Follow up with customers after delivery to answer questions and reinforce product knowledge.
Maintain product and technical expertise in vehicle technologies, including Bluetooth connectivity, Lexus Enform, Safety Connect, navigation systems, Park Assist, and HomeLink.
Present Lexus products and technology clearly, professionally, and in a customer-friendly manner.
Troubleshoot and resolve customer inquiries related to vehicle technology features.