Vehicle Svc Att / Cust Svc Asst

TRIPLE J•Tamuning, GU

1d•Onsite

About The Position

This full-time, non-exempt position prepares rental vehicles for customers and supports customer service operations. The employee cleans, inspects, fuels, parks, and moves vehicles; identifies vehicles needing maintenance or bodywork; and assists customers during vehicle pickup and return. Work takes place outdoors year-round and may involve local travel to various worksites. Workdays and hours depend on location and shift, including possible night shifts; employees may be required to switch shifts and work weekends or holidays.

Requirements

Driver’s license required.
Must be able to safely operate a variety of vehicle sizes in daytime or nighttime and in all weather conditions while observing traffic laws.
Excellent attention to detail.
Ability to work in a fast-paced environment.
Must become familiar with all vehicle classes, makes, and models in the rental fleet and educate customers on vehicle features.
Self-starter and team player with initiative to handle a variety of tasks.
Effective written and verbal communication skills with customers, co-workers, and management.
Must be able to perform additional duties and responsibilities assigned by management due to operational needs.
Must be able to work outside year-round.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide exceptional customer service in accordance with the company’s Customer’s First commitment and SMILES initiative.
Communicate effectively with customers, co-workers, and management.
Clean and prepare vehicles according to Hertz Standard Operating Procedures, including washing exteriors, vacuuming, and wiping down interiors.
Drive, park, and transport vehicles between locations as needed.
Check vehicles for damage and verify that vehicle features are operational.
Inspect vehicle status and send vehicles requiring maintenance or bodywork to the appropriate shop.
Pre-inspect clean vehicles, record scrapes and dents on inspection slips, and touch up overlooked smudges or dusty areas.
Fill gasoline tanks and check fluid levels.
Meet processing and standardization quotas.
Conduct daily vehicle inventories in designated parking areas.
Greet and assist customers with rental vehicle pickup and return, including conducting walk-around inspections and checking returning vehicles for new damage.
Check vehicles for items left behind; tag and turn found items in to the counter CSR.
Maintain control of the parking lot during peak hours.
Properly handle vehicle and key handovers to or from Hertz staff and management.
Give customers directions using Hertz maps and explain exit areas and vehicle return procedures for various locations.
Complete proper handovers during shift changes.
Perform requested customer pickups, drop-offs, and other customer assistance.
Report incidents to management.
Perform other job-related tasks as directed by management.