Cust Svc Rep - Seedway - Lakeland, FL

Growmark•Lakeland, FL

About The Position

SEEDWAY, LLC is seeking a dedicated Customer Service Representative to provide customer service and manage order processing from start to finish. The role handles customer orders, payments, shipping coordination, and order-related issues while communicating with customers, salespeople, warehouse and logistics teams, and others. The position is based in Lakeland, Florida. SEEDWAY is part of the GROWMARK system and employs 280 people nationwide, including seasonal workers.

Requirements

High school diploma or equivalent.
One to three or more years of clerical-related work experience.
Knowledge of professional communication skills, typing proficiency, and Microsoft Office programs.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Valid driver's license and satisfactory driving record; must maintain both.
Demonstrated business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Responsibilities

Process and manage customer orders, including printing invoices, verifying credit card transactions, entering orders into JD Edwards, and marking orders as shipped.
Process credit card refunds accurately and efficiently.
Follow up on order preparation and coordinate with warehouse and logistics teams to support timely delivery.
Handle order issues, including delays, returns, exchanges, and refunds, while working to ensure customer satisfaction.
Communicate with customers, salespeople, and other individuals to answer questions, explain information, take orders, and address complaints.
Respond to customer inquiries by phone, email, and WooCommerce order notes.
Operate office machines, including photocopiers, printers, and personal computers.