Vehicle Services Clerk - Titles & Registrations

State of Colorado•Lakewood, CO

9d•Hybrid

About The Position

Within the Division of Motor Vehicles (DMV), the Vehicle Services Unit ensures compliance with laws governing vehicle titles and registrations, as outlined in the Colorado Revised Statute and related rules and regulations. The unit also adheres to the International Registration Plan and DPPA requirements. The Vehicle Services Unit is seeking a Vehicle Services Clerk (Administrative Assistant II) to ensure all applications for vehicle titles and registrations are issued in accordance with Colorado Revised Statutes, rule, federal law, and the International Registration Plan. This role also involves completing motor vehicle record searches in accordance with DPPA requirements.

Requirements

Two (2) years of relevant experience in General Clerical and/or Call Center work experience.
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments, contact information, customer records).
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.).
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies.
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
Reviewing and comparing data for accuracy and completeness.
Gathering specified information and compiling routine reports.
Must be a resident of the State of Colorado at the time of application.
Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
Must complete a successful background investigation and reference check prior to appointment.

Nice To Haves

Two plus years working in a complex, high volume Call Center.
Experience working with sensitive information of a confidential nature.
Career progression in a general clerical and/or customer service position.
Well-developed, professional written and verbal communication skills.

Responsibilities

Communicate a thorough working knowledge of vehicle title and registration statutes and departmental rules and regulations to taxpayers and governmental agencies.
Ensure the proper registration credentialing, reporting, and payment of fees for applicant accounts.
Receive and verify payments, including researching and resolving out of balance conditions.
Scan all documents processed into the appropriate accounts.
Provide copies of documents regarding motor vehicle ownership to government agencies, state county motor vehicles offices, tow operators, and repair shops.
Other duties as assigned.