Titles Specialist

KINETIC ADVANTAGE LLC • Carmel, IN

1d • Onsite

About The Position

The Title Specialist position is responsible for providing an exceptional and engaging user experience to our auction partners, dealer partners, and internal team members. Your primary responsibilities support the life cycle of an individual floorplan advance by facilitating the validation of and flow of all inbound and outbound collateral documents. This includes maintaining up-to-date knowledge of vehicle title laws while also resolving title issues with the correct regulatory agencies. This process is essential to properly servicing, retaining, and delighting your internal and external partners, while facilitating Kinetic Advantage’s secured collateral position.

Requirements

• High school diploma or equivalent plus 2+ years’ experience processing titles OR any level of degree/certification beyond a high school diploma and 1 year of experience OR 5+ years of experience in a related field
• Excellent interpersonal and customer service skills
• Ability to effectively communicate and exchange information with a wide diversity of individuals, both verbally and written
• Must be knowledgeable about current title laws and restrictions across the United States
• Ability to handle sensitive information and situations with tact and discretion
• Robust time management skills and attention to detail coupled with a proven ability to meet deadlines
• First-rate problem-solving skills combined with the ability to prioritize tasks
• Ability to thrive in a fast paced and, at times, stressful environment
• Strong organizational skills, including ability to multitask, work efficiently, and prioritize

Nice To Haves

• Bilingual preferred but not required

Responsibilities

• Apply experience and lessons-learned to create or modify work methods related to records, files, processes, and procedures
• Process lien requests, title applications, title corrections, and title check-outs
• Provide input and maintenance of collateral management systems, data, records, and files necessary to provide servicing to the related partner or team
• Communicate with dealers and/or vendors via incoming and outgoing phone calls
• Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and procedures
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED