Loan Titles & Claims Specialist

Credit Union of America•Wichita, KS

2d•$0 - $18•Onsite

About The Position

This role is responsible for processing, managing, and filing vehicle documentation to secure CUA's lien. Key duties include posting payoff checks and refunds, issuing lien releases, and maintaining tracking records for all loan operations. The specialist will also need to understand and communicate all aspects of the title process, claims, and insurance as they relate to consumer loans to benefit members and the credit union.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Good communication skills.
Excellent clerical and keyboard skills.
Advanced organizational skills to ensure file maintenance is accurate and compliant.
Strong Microsoft office knowledge with an emphasis on Excel.

Responsibilities

Process daily filing reports expediently (within same business day) and accurately to secure CUA’s lien.
Keep the clean-up reports and title drawer current.
Post checks and release liens accurately within the required timeframe.
Stay current on any changes with the Kansas title laws and be knowledgeable on the process of getting CUA’s lien secured on all collateral in or out of state.
Look for ways to improve title process and be open to learning new processes.
Input and track information using appropriate databases with a goal of keeping CUA’s unsecured loan portfolio at or below 2%.
Process and track TruStage claims, reports, cancellations and correspondence.
Handle CPI reports, postings, and loan corrections.
Act as the mediator for CUA employees and members for both CPI and TruStage related inquiries.
Willingness to learn and take ownership of other processes that pertain to consumer loans to benefit our members and the credit union, including Route 66, Skip pays, Eltropy/Glia, and loan funding.
Perform other duties as assigned by supervisor.
Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job.