Supervisor, Titles & Records

Cox Enterprises•Carmel, IN

7d•$55,600 - $83,400•Onsite

About The Position

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim’s internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member’s skill base and knowledge of policies/ procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background.

Requirements

High School Diploma
Minimum of 4+ years working in the automotive industry or working with titles
Must be proficient with Microsoft Office (Outlook, Word, Excel)
Previous title experience and title handling is a requirement for the position.
Ability to recognize title brands and other relevant notations related to titles is a requirement.
Must have strong organizational skills and be an very detail oriented.
Ability to communicate at all socioeconomic levels (employees and customers) for maximum outcomes.
Effective communication skills and strong customer service attitude is required.
Must be an Indiana Notary or willing to become an Indiana Notary.

Responsibilities

Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs).
Assist with reviewing semi-annual and annual performance reviews of title clerks.
Assist with writing and presenting coaching reports both positive and disciplinary for title clerks as needed.
Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States.
Complete application for new title process for internal and external customers as needed.
Work very closely with other Cox Automotive divisions to ensure high customer service levels.
Oversee the validation and reassignment of titles to new buyers.
Communicate effectively and build relationships with BMV/DMV offices in all 50 US States.