Titles Training Development Specialist
About The Position
The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office. Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.
Requirements
- Strong experience with automotive titles and DMV processes.
- Computer and technology proficiency, including working with PDFs, spreadsheets, email, and document systems.
- Strong organization, attention to detail, and follow-through.
- Ability to learn quickly, adapt to process changes, and manage competing daily priorities.
- Sound judgment in researching information, verifying accuracy, and escalating questions when needed.
Nice To Haves
- Training experience is preferred, with the ability to explain procedures clearly and patiently.
- Strong people skills and a supportive, approachable manner.
Responsibilities
- Deliver hands-on training to new hourly and entry-level employees on Titles processes, systems, and procedures.
- Answer staff questions and guide employees to accurate, current resource
- Update existing training materials, PDFs, and spreadsheets to reflect verified process changes.
- Contact DMVs and lenders to clarify requirements and validate updates.
- Host monthly staff meetings to address questions, review changes, and reinforce procedures.
- Manage the department’s shared email chain, including responding to requests to locate files or confirming whether titles are in-house, routing requests as needed, and reviewing DMV and lender updates.
- Scan daily rejected DMV paperwork into the system and log rejections in the existing spreadsheet.
- Identify recurring rejection reasons, share trends with management, and incorporate findings into training and employee guidance.
- Complete assigned projects and department support tasks related to training, process accuracy, and employee access to information.
Benefits
- Paid time off and paid holidays
- 401K Savings Plan
- Four health insurance plan options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision insurance
- Long- and Short-Term Disability and Life insurance
- Access to building fitness center
- Free parking or covered parking options and transportation assistance
- Casual professional work environment
- Beautiful office located in the Denver Tech Center with mountain and skyline views
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
