Back Office Cashiering Clerk - Vehicle Services

State of Colorado•Denver, CO

9d•Hybrid

About The Position

The Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statutes. This section provides guidance and training to the state’s authorized agents, the public, and other entities involved in the Title and Registration process. This position is primarily an on-site position. The employee may be required, on occasion, to work from home for brief periods of time. In such instances, the staff member will be responsible for providing and maintaining a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on-site. The Vehicle Services Unit is seeking a Back Office Cashiering Clerk (Administrative Assistant II) to process the daily work incoming for the Back Office Cashiering Unit (BOC). This position is responsible for transaction processing, cash drawer operation, and document imaging for the Vehicle Services Unit.

Requirements

Must become a resident of the State of Colorado.
Two (2) years of relevant experience in General Clerical and/or Cashiering.
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
Data entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
Reviewing and comparing data for accuracy and completeness.
Gathering specified information and compiling routine reports
Good communications skills
Interpersonal and people management skills
Ability to multitask
Ability to work with confidential information
Ability to work in high-stress environments
Demonstrated ability to assist customers.
Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
Must complete a successful nationwide background investigation and reference check prior to appointment.

Nice To Haves

One plus years working in a complex, high volume regulatory workplace
Career progression in a general clerical and/or customer service position
Strong analytical skills
Organized time management skills
Accuracy and attention to detail
Experience working on a team
Ability to adapt to a changing work environment
Experience working in a fast paced, high stress environment
Experience or familiarity working in Google Suite
Ability to research complex issues utilizing statute or job aides
Previous audit experience

Responsibilities

Acceptance or rejection of applications and associated fees
Analysis of documents to ensure completeness
Validating requests to process
Accept and record payments
Mail record search requests and secured inventory
Processing payments for duplicate title applicants, motor vehicle records searches, horseless carriage, and low powered scooter
Reconciling cash drawer and cash receipt reports of physical monies collected