Vehicle Service Specialist

Henley VIOC • Concord, NH

9d

About The Position

Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The role provides paid on-the-job training in services including oil changes, vehicle fluid checks and fills, and inspecting or replacing lights and wipers. No prior service-center experience is required. The position offers opportunities for advancement, with the company stating that 95% of upper-level management started in entry-level positions. Pay is $21.25 per hour. Most locations close by 7 p.m., and there are no late evenings.

Requirements

• Attention to detail and ability to follow instructions.
• Problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work with tools in tight, sometimes hard-to-reach areas.
• Ability to work for extended periods with arms above the head.
• Ability to frequently ascend and descend stairs, catwalks, or stepstools and to position oneself to perform vehicle services.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check vehicle fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil to engines according to vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks, visually verifying and calling out that all necessary services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• Competitive pay of $21.25 per hour
• DailyPay, with the flexibility to get paid daily
• Promotion from within
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Paid vacation and holidays
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed