Vehicle Service Specialist
About The Position
Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The company provides paid on-the-job training and does not require prior service-center experience. Employees are trained to perform vehicle services such as oil changes, fluid checks and fills, and inspecting or replacing lights and wipers. The role involves providing customer service, performing vehicle maintenance and inspections, following the VIOC SuperPro process, and maintaining a safe, clean, and organized work environment. Duties require working around vehicles and mechanical equipment, moving between service bays, and performing tasks both above and underneath vehicles. The position may involve indoor and outdoor work in varying temperatures, loud noise, mechanical and chemical hazards, fumes, dust, and narrow passages such as catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to use tools in tight, sometimes hard-to-reach areas.
- Ability to perform the physical tasks described, including tire handling, climbing, positioning under vehicles, and working with arms raised for extended periods.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check and replenish vehicle fluids as necessary.
- Inspect and replace engine air and cabin air filters.
- Add the proper amount of oil based on vehicle specifications.
- Remove, rotate, lift, and reinstall tires for tire-rotation service.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Verify completed services through visual second checks and proper callouts.
- Move between service bays to perform services on multiple vehicles.
- Retrieve vehicle parts and perform services above and underneath vehicles, including on catwalks.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $21.25 per hour
- DailyPay option to receive pay daily
- Promotion from within; 95% of upper-level management started in entry-level positions
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Paid vacation and holidays
- Medical, dental, and vision coverage
- 401(k) savings plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
