Vehicle Service Specialist

Henley VIOC•Reading, MA

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists to perform vehicle maintenance and provide customer service. No prior experience is required; employees receive paid on-the-job training in services such as oil changes, fluid checks, and inspections or replacements of lights and wipers. The role includes opportunities for advancement, and the company states that 95% of upper-level management started in entry-level positions. The position involves working in a fast-paced service environment and performing a range of vehicle services, including oil changes, filter replacements, lubrication, tire rotations, and fluid checks. Employees must follow the VIOC SuperPro process and achieve SuperPro certification. Work takes place inside and outside, in varying temperatures, and may involve noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, odors, dust, mists, gases, restricted ventilation, and narrow passageways such as catwalks.

Requirements

Attention to detail and ability to follow instructions.
Strong problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Must have reliable transportation.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to work with tools in tight, sometimes hard-to-reach areas.
Ability to communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance, including tire rotations and fluid-level checks.
Maintain basic computer aptitude in carrying out job duties.
Track inventory and ensure supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace car lights and wipers.
Check fluid levels and add fluids when necessary.
Inspect or replace engine air filters and cabin air filters.
Add the specified amount of oil to engines based on vehicle make and model.
Remove, rotate, lift, and reinstall tires for tire rotation services.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying work and making proper callouts to confirm services were completed correctly.
Move between service bays to perform services on multiple vehicles.