Vehicle Service Specialist

Henley VIOC • Salisbury, MA

6d • Onsite

About The Position

The Vehicle Service Specialist provides customer service and performs vehicle maintenance services at a Henley Companies Valvoline Instant Oil Change service center. The role includes oil changes, filter replacements, lubrication, vehicle inspections, tire rotations, fluid checks, and additional services for cooling systems and transmissions. No prior experience is required; paid on-the-job training is provided, and employees are trained in the services offered. Employees must learn and follow the VIOC SuperPro process and achieve SuperPro certification. The work involves servicing multiple vehicles in a fast-paced environment, using tools in tight or hard-to-reach spaces, and following safety procedures. The role is physically active and takes place indoors and outdoors in varying temperatures, with exposure to noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, and other atmospheric conditions. Henley Companies describes itself as the largest franchisee of Valvoline Instant Oil Change and states that it promotes from within, with 95% of upper-level management having started in entry-level positions.

Requirements

• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to position oneself under the hood, around tires, or on catwalks beneath vehicles.
• Ability to frequently ascend and descend stairs, catwalks, or stepstools.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Use basic computer knowledge and aptitude.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil according to the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation service.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Retrieve vehicle parts and perform services on, under, and around vehicles, including work on catwalks.
• Communicate verbally and receive verbal instructions to ensure services are completed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed