Vehicle Salesperson

Brasada Ford•San Antonio, TX

About The Position

The Vehicle Salesperson sells and leases new and used vehicles while meeting dealership gross-profit, volume, and customer-satisfaction standards. The role serves showroom and Internet-generated prospects, helps customers select and understand vehicles, and manages the sales process through delivery and post-sale follow-up. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Three months of related experience and/or training.
Ability to read and understand simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and to calculate rates, ratios, and percentages.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions in situations with limited standardization.
Manufacturer’s Training.
Valid driver’s license.

Responsibilities

Satisfy the transportation needs of Internet-generated customers and communicate with prospects using their preferred method, including phone, email, or in person.
Handle Internet sales inquiries personally and promptly, and work to bring prospective customers into the dealership for vehicle demonstrations and sales.
Sell, lease, and deliver at least eight vehicles per month.
Greet and assist customers entering the showroom or sales lot; identify their needs by asking questions and listening carefully.
Explain vehicle performance, applications, features, and benefits, and offer test drives to all prospects.
Obtain proper customer identification before test drives in accordance with dealership procedures.
Use dealership sales-control and follow-up systems; follow up on leads until exhausted, report leads for review and removal, and arrange six-month follow-up calls where appropriate.
Maintain a high commitment to customer satisfaction and comply with applicable federal, state, and local retail automobile sales laws.
Set personal income goals consistent with dealership productivity standards and develop a strategy to achieve them.
Attend sales and product training as requested, maintain Manufacturer’s Certification, and stay informed about new products, features, accessories, and customer benefits.
Explain vehicle equity, values, and depreciation to customers.
Ensure the sales manager has an opportunity to meet each customer and turn all closed deals over to the finance and insurance manager with properly completed paperwork.
Prepare complete sales orders and process paperwork according to dealership policies.
Prepare sold vehicles for delivery, explain vehicle operation, warranties, and paperwork, introduce customers to service personnel, and schedule the first service appointment.
Follow up on post-delivery items, title and tag work, promised items, and special requests.
Maintain an owner follow-up system that encourages repeat and referral business and supports customer satisfaction.
Review and analyze work at the end of each day, week, month, and year to improve time use and planning.
Attend sales meetings and maintain a professional appearance.