Vehicle Sales Consultant

Team One Chevrolet Buick GMC Truck•Charlotte, MI

7d•Onsite

About The Position

Team One Chevrolet Buick GMC Truck is looking for an experienced Auto Sales Representative to join our team! This role involves selling/leasing new and used vehicles at dealership gross profit, volume, and customer satisfaction standards. The ideal candidate will satisfy the transportation needs of vehicle purchasers, sell/lease and deliver a minimum of 10 units per month, and maintain high levels of customer satisfaction. The position requires understanding federal, state, and local laws governing retail automobile sales, establishing personal income goals, and attending product and sales training courses. The Sales Consultant will also be responsible for preparing sold vehicles for delivery, ensuring customers understand operating features, warranty, and paperwork, and following up on post-delivery items to ensure customer expectations are met. A key aspect of the role is maintaining an owner follow-up system to encourage repeat and referral business and a prospect development system. The role also involves analyzing daily, weekly, and monthly actions to improve time utilization and planning effectiveness, attending sales meetings, and maintaining a professional appearance.

Requirements

Previous automotive dealership experience preferred, but willing to train the right individual.
Professional appearance.
High school degree (or equivalent).
Valid driver’s license.
High-energy, positive, out-going individuals with strong verbal communication skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Manufacturer Training
One to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Previous automotive dealership experience

Responsibilities

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.
Satisfies the transportation needs of vehicle purchasers.
Sells/leases and delivers a minimum of 10 units per month.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects.
Follows dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.
Schedules first service appointment.