Vehicle Inspector

Carvana•Ocala, FL

About The Position

The Vehicle Inspector supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage or structural damage. The role requires completing vehicle inspections promptly and accurately, including capturing images and uploading vehicle-condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. Inspectors use mobile devices and other technology to capture data, submit condition reports, and complete road tests when required by the contract or inspection type. They maintain equipment, keep current with technology and product updates, and work with managers and sales team members to understand customer needs and improve services.

Requirements

Must be at least 18 years of age and have a valid driver's license that meets the requirements.
Able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Able to enter data on a handheld device.
Strong customer service skills.
Strong verbal and written communication skills.
Ability to collaborate with multiple departments, customers, and vendors.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
High degree of safety focus.
Critical thinking and problem-solving ability.
Able to read, write, speak, and understand English.
Able to perform work involving constant standing, watching, touching, listening, walking, and talking; frequent bending, stooping, kneeling, lifting, grasping, pushing, and pulling; and potentially rapid or forceful movement in emergencies.
Visual acuity that includes color, depth perception, and field of vision comparable to the stated clerical, administrative, or machine-operator (including inspection) definitions.

Nice To Haves

RV or marine experience.
High school diploma or GED.
One year of automotive experience.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries in a friendly, courteous, and professional manner, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, or structural damage.
Complete vehicle inspections in accordance with the defined customer program.
Capture data accurately on a handheld device and use relevant software and technology.
Deliver results in a timely manner and maintain productivity levels set by management.
Complete consistent, accurate inspections with minimal errors in accordance with management expectations.
Collaborate with the manager and sales team on customer needs and ways to improve services.
Maintain equipment and tools properly and notify the manager of needed maintenance or equipment breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to the positions they were in when the vehicle arrived.
Submit completed condition reports using the technology provided for vehicle inspections.
Complete road tests when required by the contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.