Vehicle Inspector

Carvana•Sanford, FL

15h

About The Position

The Vehicle Inspector supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage or structural damage. The role completes required inspections promptly and accurately, including capturing images and uploading vehicle condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its related businesses. The position reports to the Vehicle Inspection Manager or Lead.

Requirements

Must be at least 18 years old.
Must have a valid driver's license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Must be proficient with computer systems and applications.
Must be able to enter data on a handheld device.
Must be able to read, write, speak, and understand English.
Strong customer service skills.
Excellent verbal and written communication skills.
Ability to collaborate with multiple departments, customers, and vendors.
Ability to multitask while maintaining attention to detail.
Critical-thinking and problem-solving ability.
High degree of safety focus.
Ability to work in a fast-paced environment.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous service to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections in accordance with the customer's defined program.
Accurately capture data on a mobile device and use inspection software and technology.
Deliver results in a timely manner and maintain productivity levels established by management.
Perform consistent and accurate inspections with minimal errors in accordance with management's reasonable expectations.
Collaborate with the manager and sales team on customer needs and ways to improve services.
Properly maintain equipment and tools and notify the manager of required maintenance or equipment breakdowns.
Leave vehicle convenience items, including radios, seats, and mirrors, in the same position as when the vehicle arrived, and ensure vehicles are clean.
Submit completed condition reports using the provided technology.
Complete a road test when required by the contract or inspection type.
Stay current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.