Vehicle Inspector

Carvana•Sterling, VA

6d•$19 - $20

About The Position

The Vehicle Inspector supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role requires completing vehicle inspections promptly and accurately, including capturing images and uploading condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. This role is performed in both indoor and outdoor environments, with exposure to temperature and weather changes, slightly elevated ambient noise, and minor atmospheric conditions such as fumes, odors, and dust. Physical activity ranges from light to medium work. The role requires reading, writing, speaking, and understanding English. Hiring is contingent on passing a background check, and the role is not eligible for visa sponsorship.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device.
Ability to read, write, speak, and understand English.
Critical thinking and problem-solving ability.
Ability to collaborate with multiple departments, customers, and vendors.
Strong customer service skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Respond to customer inquiries in a friendly, courteous, and professional manner, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Accurately capture inspection data on a mobile device and use the required software and technology.
Deliver inspection results promptly and maintain productivity levels set by management.
Provide consistent, accurate inspections with minimal errors in accordance with management’s reasonable expectations.
Collaborate with the manager and sales team on customer needs and insights to improve services.
Maintain equipment and tools, and report needed maintenance or breakdowns to the manager.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to their original positions.
Submit completed condition reports using the technology provided for inspections.
Complete road tests when required by contract or inspection type.
Keep current on technology updates, releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.