Vehicle Exchange Coordinator - Leith Volkswagen of Raleigh

Holman•Raleigh, NC

9d•Onsite

About The Position

Leith Volkswagen of Raleigh, part of the Holman family, is seeking a Vehicle Exchange Coordinator to join their team. This role involves interacting with customers on the service drive to assess their needs, evaluate their current vehicles for trade-in, and encourage them to consider upgrading to a new or used vehicle from the dealership. The coordinator will communicate customer preferences and appraisals to sales management, update customer records in the CRM system, and provide excellent customer service. This position also requires attending training, providing a high level of customer service, and addressing any customer concerns related to vehicle trade-ins or exchanges.

Requirements

High School diploma or GED
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Nice To Haves

Previous sales experience
College degree preferred
Prior sales / customer service experience is preferred
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Responsibilities

Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.
Present trade-in offers based on the customer’s vehicle history and current market value.
Encourage customers to consider upgrading to a new or used vehicle from the dealership.
Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.
Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.
Attends/completes required training and department meetings.
Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
Address any customer concerns or questions related to vehicle trade-ins or exchanges.
Perform all other duties and special projects as assigned