Vehicle Exchange Advisor at Arrigo West Palm Beach
About The Position
Arrigo CDJR West Palm is hiring a Vehicle Exchange Advisor to join its team in West Palm Beach, Florida. This role is suited to an outgoing, self-motivated person who enjoys a fast-paced environment, customer service, and helping customers address their needs. The position involves communicating with customers and directing them appropriately within the dealership, while following established processes and maintaining accurate records. The employer offers training, support, and opportunities for advancement within the Morgan Auto Group family of dealerships. The position requires strong customer-service and phone skills, effective time management, organization, follow-up, active listening, and a positive, professional approach. Advisors must be able to make at least 100 calls per day. Saturdays are required, and some Sundays may also be required.
Requirements
- Professional manner and confident attitude.
- Strong customer-service and phone skills.
- Knowledge of telephone, text, and email techniques and etiquette.
- Efficient time-management skills to make a minimum of 100 calls per day.
- Strong organizational, follow-up, and accurate record-keeping abilities.
- Self-motivated, enthusiastic, detail-oriented, positive, flexible, and process-oriented approach.
- Ability to converse with customers about their needs and direct them appropriately within the dealership.
- Ability to actively listen and deliver a high-quality customer experience.
- Ability to speak clearly and persuasively in positive or negative situations.
- Ability to learn quickly and thrive in a fast-paced, changing environment.
- Interest in the automotive industry.
- Willingness to learn and follow a process.
- Availability to work Saturdays and some Sundays.
Nice To Haves
- Previous car sales experience is ideal but not required.
- Previous call center experience is an asset but not required.
- Basic computer skills.
Responsibilities
- Communicate with customers to discuss their needs and direct them appropriately within the dealership.
- Use telephone, text, and email techniques and etiquette to engage with customers.
- Make a minimum of 100 calls per day.
- Maintain organized, accurate records and follow up with customers.
- Deliver a strong customer experience through active listening and clear, persuasive communication.
- Collaborate with team members and contribute to continuous improvement.
- Work Saturdays and some Sundays.
Benefits
- Major medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Short-term disability insurance
- Life insurance
- Paid time off
- 401(k) with company participation
- Job training
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
