Vehicle Diagnostics and Calibration Specialist

Safelite • Knoxville, TN

23h • $30

About The Position

The Vehicle Diagnostics and Calibration Specialist uses diagnostic equipment to perform vehicle diagnostics and recalibrate cameras, radar, lidar, and other sensors. The role completes recalibration work in accordance with vehicle manufacturer specifications following body repairs or other qualifying events. The Specialist also supports equipment training and onboarding, provides technical guidance, and promotes recalibration services through customer outreach, lead identification, and on-demand service during sales calls. The position may include training in auto glass work to support calibration customers.

Requirements

• Valid state-issued driver’s license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Understanding of modern vehicle systems, sensors, and electronics, with high proficiency.
• Experience with OEM calibration procedures and diagnostic tools, with high proficiency.
• Ability to explain technical procedures and support peer learning, with high proficiency.
• Ability to identify service needs and support customer outreach or service promotion, with high proficiency.
• Technical expertise in ADAS and vehicle recalibration, with high proficiency.
• Ability to safely use a variety of hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored via camera/video surveillance.
• Ability to lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Written and verbal communication skills and ability to explain technical information to varied audiences, with medium proficiency.

Nice To Haves

• High school diploma, GED, or equivalent.
• One to three years of experience in automotive repair, collision, or ADAS recalibration.
• Auto glass knowledge.
• I-CAR, ASE, or OEM certifications related to ADAS or collision repair.
• Experience supporting technical work or service delivery across multiple locations.
• Experience with customer engagement, service promotion, or lead identification.

Responsibilities

• Perform full-body recalibration work, including camera, radar, lidar, and sensor alignment for modern vehicles.
• Follow OEM specifications, documented procedures, safety requirements, and established standard operating procedures for recalibration work.
• Provide feedback on opportunities to improve standard operating procedures, tools, and technical processes.
• Troubleshoot recalibration issues, provide technical support within the role’s scope, and escalate complex concerns when needed.
• Maintain calibration equipment, tools, and software updates.
• Complete required quality checks and document assigned work accurately.
• Drive sales growth of recalibration services across collision centers, dealerships, and fleet partners.
• Identify and develop new business opportunities for recalibration services.
• Partner with estimators, service advisors, and leadership teams to ensure recalibration is properly scoped and sold for eligible repairs.
• Educate internal and external stakeholders about the value and necessity of recalibration for safety and compliance.
• Support pricing strategies, service packages, and upsell opportunities.
• Track sales performance, KPIs, and revenue targets for recalibration services.
• Build relationships with key accounts to expand service adoption.
• Deliver presentations and workshops to promote recalibration awareness and adoption.
• Assist technical development teams with training on ADAS systems and recalibration procedures.
• Support onboarding and certification activities for new hires.
• Provide peer guidance and practical technical support to team members.
• Stay current with vehicle technologies and share relevant knowledge with technical teams.
• Follow OEM standards, safety requirements, and established industry practices.
• Maintain detailed documentation for recalibration services and participate in quality reviews, audits, and inspections as requested.
• Maintain awareness of regulatory and technical updates affecting vehicle safety systems.
• Support dispute resolution and provide documentation when calibration services are challenged.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• $30+ hourly base pay, paid weekly.
• Additional 5–15% commission opportunity based on performance.
• $10,000 retention bonus package.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED