Diagnostics Technical Specialist

Zoetis•US PR Remote, PR

13d•Onsite

About The Position

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings, and is responsible for the business health and customer satisfaction of an assigned territory. The role supports implementation, training, operation, applications, and problem resolution for veterinary diagnostics products, with emphasis on diagnostics implementation, workflow improvements, increased product utilization, and expanding product offerings with current customers. The specialist delivers post-sale installation and validation, leads product and operations training, and supports customer onboarding across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab services. The role identifies workflow challenges, resolves technical issues or coordinates escalation, and uses territory-management tools to balance urgent support with planned customer visits. The specialist also encourages appropriate use of diagnostic consumables and services, identifies sales opportunities, and collaborates with field partners, the Area Business Manager, and the Diagnostic Solutions Consultant to support customers and execute business initiatives. The position is based in San Juan, Puerto Rico, and requires regular travel throughout the Puerto Rico territory, availability to travel up to 90% of the work week, and occasional out-of-state travel for training and meetings. The schedule is typically Monday through Friday during standard business hours.

Requirements

Associate’s degree or equivalent experience; a Bachelor’s degree is preferred.
At least one year of experience working in a clinical setting.
Basic computer skills, including Microsoft Office, Excel, and Adobe.
Knowledge of diagnostic products, instrumentation, and clinic processes.
Analytical mindset and demonstrable critical-thinking skills.
Deep understanding of the Puerto Rico animal health market.
Availability and willingness to travel up to 90% of the work week in the territory and flexibility to accommodate customer visit requests.
Ability to travel regularly to multiple locations within the Puerto Rico territory and out of state for initial training and scheduled meetings.
Ability to safely lift and move 60 pounds.
Fluency in English and Spanish.
Ability to learn rapidly and demonstrate early-adopter behaviors.
Ability to grow technical knowledge through relationships and creative solutions while enhancing customer loyalty.
Expertise in veterinary terminology and science.
Presentation skills and ability to transport, set up, and demonstrate equipment quickly and effectively.
Ability to balance strategic and tactical business requirements.
Demonstrated organizational, prioritization, and time-management skills.
Strong ability to multitask and work independently.
Valid driver’s license, clean driving record, and auto insurance.

Nice To Haves

Basic knowledge of animal disease states.
Bachelor’s degree.
Degree from a Veterinary Technology Program.
Credentialed Veterinary Technician status.

Responsibilities

Deliver post-sale product installation support and validation, and lead applications and operations training to accelerate adoption and reduce time-to-value.
Execute new and existing customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings, including structured onboarding journeys where applicable.
Identify, document, and address workflow pain points, and design and implement workflow improvements that enhance customer experience and increase utilization.
Respond to onsite technical support requests and coordinate escalations to troubleshoot and resolve complex system issues with urgency and follow-through.
Use territory and time-management tools, such as FASTDx, to balance urgent needs with planned utilization visits and optimize account coverage.
Drive utilization and pull-through of consumables and services through consultative training and value-based recommendations.
Generate and route qualified leads for point-of-care analyzers and reference lab opportunities by identifying customer needs during engagements.
Tailor messaging to customer needs and business objectives, incorporating industry and territory trends to identify appropriate selling opportunities.
Collaborate with field partners to protect and defend the customer base and execute corporate and specialty initiatives and quarterly projects.
Work with the Area Business Manager and Diagnostic Solutions Consultant to provide customer service through a team approach.
Work with the Area Business Manager and Diagnostic Solutions Consultant teams to identify and report opportunities for additional analyzers in customer accounts and new opportunities through customer referrals.