Vehicle Diagnostics and Calibration Specialist

Safelite • Nashville, TN

1d • $30

About The Position

The Vehicle Diagnostics and Calibration Specialist uses diagnostic equipment to diagnose vehicles and recalibrate cameras, radar, lidar, and other sensors. The role completes recalibration work according to vehicle manufacturer specifications following body repairs or other qualifying events. The Specialist also supports equipment training and onboarding, provides technical guidance, and promotes recalibration services through customer outreach, lead identification, and on-demand service during sales calls.

The position combines technical operations, service sales, training, and compliance. It involves performing and documenting recalibration work, maintaining equipment and software, troubleshooting issues, developing customer and account relationships, supporting peers, and staying current with vehicle technology and relevant requirements. Auto glass knowledge is a plus, and training in auto glass may be provided to support calibration customers.

Requirements

• Valid state-issued driver's license and any other licenses required by applicable law to operate a company vehicle.
• Completion of on-the-job training and Safelite SafeTech™ certification is required.
• Understanding of modern vehicle systems, sensors, and electronics at high proficiency.
• Experience with OEM calibration procedures and diagnostic tools at high proficiency.
• Ability to explain technical procedures and support peer learning at high proficiency.
• Ability to identify service needs and support customer outreach or service promotion at high proficiency.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored via camera/video surveillance.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to communicate in writing and verbally and explain technical information to varied audiences.

Nice To Haves

• High school diploma, GED, or equivalent.
• 1–3 years of experience in automotive repair, collision, or ADAS recalibration.
• Auto glass knowledge.
• I-CAR, ASE, or OEM certifications related to ADAS or collision repair.
• Experience supporting technical work or service delivery across multiple locations.
• Experience with customer engagement, service promotion, or lead identification.
• Openness to training in auto glass to service calibration customers.

Responsibilities

• Perform full body recalibration work, including camera, radar, lidar, and sensor alignment for modern vehicles.
• Follow OEM specifications, documented procedures, safety requirements, standard operating procedures, and established industry practices.
• Provide feedback on opportunities to improve standard operating procedures and technical processes.
• Troubleshoot recalibration issues, provide technical support within the scope of the role, and escalate complex concerns when needed.
• Maintain calibration equipment, tools, and software updates.
• Complete quality checks and detailed documentation for recalibration services.
• Provide input on tool and technical process improvements that may improve efficiency and service quality.
• Drive sales growth of recalibration services across collision centers, dealerships, and fleet partners.
• Identify and develop new business opportunities for recalibration services.
• Partner with estimators, service advisors, and leadership teams to ensure recalibration is properly scoped and sold on eligible repairs.
• Educate internal and external stakeholders on the value and necessity of recalibration services for safety and compliance.
• Support pricing strategies, service packages, and upsell opportunities.
• Track sales performance, KPIs, and revenue targets for recalibration services.
• Build relationships with key accounts to expand service adoption.
• Deliver presentations and workshops to promote recalibration awareness and adoption.
• Assist technical development teams with training on ADAS systems and recalibration procedures.
• Support onboarding and certification activities for new hires.
• Provide peer guidance and practical technical support to team members.
• Stay current with evolving vehicle technologies and share relevant knowledge with technical teams.
• Participate in quality reviews, audits, and inspections as requested.
• Maintain awareness of regulatory and technical updates affecting vehicle safety systems.
• Support dispute resolution and provide documentation when calibration services are challenged.
• Perform other duties as assigned and comply with applicable policies and standards.

Benefits

• $30+ hourly base pay, paid weekly.
• Additional 5–15% commission opportunity based on performance.
• $10,000 retention bonus package.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED