Vehicle Damage Claims Analyst

Avis Budget Group • Virginia Beach, VA

6d • Onsite

About The Position

The VDC Support Analyst is responsible for managing high-priority vehicle damage claims and optimizing billing and collection outcomes through data-driven decision making. This role goes beyond execution. Success requires the ability to interpret data, identify trends, and proactively uncover opportunities to improve claim quality, increase recoveries, and reduce disputes. The ideal candidate is intellectually curious, detail-oriented, and comfortable working with data to solve problems, influence stakeholders, and drive measurable business impact.

Requirements

• Bachelor’s degree
• 1–2 years of experience in claims, analytics, finance, or a data-driven operational role
• Strong analytical mindset with the ability to interpret data, identify patterns, and make informed decisions
• Experience working with dashboards, KPIs, and performance metrics to drive business outcomes
• Proficiency in Microsoft Excel (including data manipulation, analysis, and reporting)
• Basic proficiency in SQL for querying data from relational databases
• Demonstrated ability to turn data into clear insights and communicate findings to non-technical stakeholders
• Strong problem-solving skills with a proactive, investigative approach
• Ability to balance data analysis with execution in a fast-paced environment
• Excellent communication and cross-functional collaboration skills
• Highly organized, self-motivated, and comfortable working both independently and with teams

Nice To Haves

• Experience with data visualization tools such as Tableau or Power BI preferred

Responsibilities

• Analyze claim data, dashboards, and reporting tools to identify trends, gaps, and incremental billing opportunities
• Identify missing First Notice of Loss opportunities through data review and coordinate with operations to resolve documentation gaps
• Use data insights to influence operational behavior and drive improvements in damage identification and claim accuracy
• Translate analytics into actionable recommendations that improve billing dollars, net collections, and overall claim outcomes
• Monitor and evaluate key performance metrics at the location and regional level, driving accountability through data transparency
• Train and support field teams on the Damage Management Portal with a focus on improving data quality and reducing unallocated damages
• Investigate complex claims using multiple data sources (systems, video, operational input) to accurately attribute liability
• Partner cross-functionally (operations, finance, legal, IT, analytics teams) to improve processes and standardize best practices
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable, data-backed solutions

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Competitive salary as well as bonus potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level