Vehicle Condition Inspector

ACV•Hubert, NC

About The Position

ACV Auctions is seeking an enthusiastic Inspector with automotive knowledge to join a growing company. Inspectors represent the company to clients and explain vehicle condition findings clearly. The role supports ACV Auctions’ commitment to trust, transparency, credibility, and customer service. Working with a Territory Manager and a team of Inspectors, the Inspector visits dealerships, auctions, and off-lease locations to inspect vehicles and prepare condition reports. The role also involves listing vehicles on ACV Auctions’ digital auction platform, supporting customer relationships and sales, and signing up independent dealerships as buyers.

Requirements

At least 1 year of experience in the automobile field, with knowledge of body, paint, and mechanical repair, and a customer service background.
Ability to read, write, speak, and understand English.
Ability to work outdoors in the elements for extended periods.
Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
Ability to work independently with minimal supervision and as part of a team.
Excellent communication skills and ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities and relevant software packages and web-based applications.
Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
Ability to drive both manual and automatic transmissions.
Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Conduct vehicle inspections at dealerships, auctions, and off-lease locations to identify damage, missing parts, and mechanical problems.
Prepare and submit vehicle condition reports, repair or replacement cost estimates, and related documentation.
Help the sales team up-sell or cross-sell services and products.
Interact regularly with dealers to build strong relationships and support client satisfaction.
Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
Take overall and damage photos, match them to the vehicle, and upload them to the image server using a company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers on ACV Auctions’ digital platform.
Perform additional duties as assigned.