Vehicle Condition Inspector

ACV•Phoenix, AZ

About The Position

ACV Auctions is seeking an enthusiastic Inspector with automotive knowledge and strong customer-service skills. Inspectors represent the company to its clients and explain vehicle information clearly. They are expected to be meticulous and energetic while delivering Trust, Transparency, Credibility, and Customer Service. Working with a Territory Manager and a team of Inspectors, the Inspector examines vehicles at dealerships, auctions, and off-lease locations, documents vehicle condition, and lists wholesale vehicles on ACV Auctions’ digital auction platform. The role also involves customer relationship development, supporting sales, and signing up independent dealerships as buyers.

Requirements

At least 1 year of experience in the automobile field, including knowledge of body, paint, and mechanical repair, with a customer-service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods.
Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
Ability to work independently with minimal supervision and as part of a team.
Excellent communication skills and ability to understand customer needs and expectations.
Valid driver’s license and access to a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web-based applications.
Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
Ability to drive both manual and automatic transmission vehicles.
Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and other Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
Prepare and submit vehicle-condition reports, repair or replacement cost estimates, and related documentation.
Help the sales team up-sell or cross-sell services and products.
Interface regularly with dealers to support client satisfaction and build strong relationships.
Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
Take overall and damage photos, match them to the vehicle, and upload them to the image server using a company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers on the ACV Auctions digital platform.
Perform additional duties as assigned.