vCIO

GFI Digital•Kansas City, KS

About The Position

The Virtual Chief Information Officer (vCIO) serves as a trusted strategic advisor to clients, providing executive-level technology leadership to support business growth, operational efficiency, and long-term resilience. The role combines business and technical expertise to develop IT strategies, guide technology investments, and deliver measurable value. The vCIO works closely with client executives to understand business goals, assess technology environments, and create roadmaps that align IT initiatives with business priorities. Success requires strong communication, a consultative approach, and the ability to influence outcomes across client and internal teams. Additional responsibilities may be assigned as business needs evolve; flexibility, collaboration, and proactivity are essential. The vCIO develops and executes multi-year client IT strategies, conducts strategic reviews, and maintains annual technology scorecards. The role advises clients on emerging technologies and best practices, identifies modernization and security opportunities, collaborates on IT budgets, and provides cost-benefit analyses. It evaluates technology risks and compliance needs, recommends risk mitigation, builds executive relationships, and serves as the primary strategic liaison. The vCIO also defines and reports on KPIs, prepares actionable performance reports, and partners with Account Management, Service Delivery, and Technical teams to execute client strategies. Performance measures include improving client technology alignment, maintaining client satisfaction scores of at least 98% and retention of at least 95%, influencing strategic project adoption in collaboration with Account Managers, completing roadmaps for assigned clients within their first quarter of onboarding, and supporting execution of at least six roadmap initiatives per client in the first year. The role maintains a client IT performance dashboard showing year-over-year improvement in service delivery and strategic value. Travel may be required based on client needs. The work may involve typical environmental conditions and moderate noise, with occasional standing, walking, sitting, and light physical activity; lifting up to 50 pounds may be required occasionally.

Requirements

Bachelor’s degree in Information Technology, Business, or a related field; equivalent experience is considered.
At least 2 years of experience in IT consulting, account management, or technical client-facing roles, ideally in an MSP or service-oriented environment.
Strong desire to grow into a leadership role combining business strategy and technology expertise.
Solid understanding of IT systems, industry trends, and risk management principles.
Exceptional communication skills, including the ability to explain technical concepts to non-technical audiences.
Proactive, coachable, and growth-oriented mindset.
Ability to occasionally lift up to 50 pounds.
Travel may be required based on client needs.

Nice To Haves

Experience contributing to IT roadmaps, project planning, or business reviews.

Responsibilities

Develop and execute multi-year IT strategies tailored to clients’ business objectives, industry standards, and growth plans.
Conduct regular strategic reviews, evaluate performance, identify opportunities, and adjust technology roadmaps as needs evolve.
Prepare and maintain annual technology scorecards with measurable alignment and maturity goals.
Advise clients on emerging technologies, best practices, and industry trends.
Identify opportunities to modernize client systems, streamline operations, and strengthen security.
Collaborate with client leadership to develop IT budgets aligned with strategic priorities.
Provide cost-benefit analyses and financial insights to support technology investment decisions.
Evaluate technology-related risks and compliance, and recommend and oversee risk mitigation strategies.
Build consultative relationships with client executives and key stakeholders.
Serve as the primary strategic liaison and communicate the value of technology investments and services.
Define, track, and communicate KPIs for IT services and strategic initiatives.
Deliver reports highlighting progress, insights, and opportunities for improvement.
Partner with Account Management, Service Delivery, and Technical teams to execute client strategies.
Participate in team-building and culture-building activities.
Review and improve client technology alignment scores, tracking progress through monthly and quarterly benchmarks.
Collaborate with Account Managers to identify and recommend roadmap-aligned projects and influence strategic project adoption.
Complete strategic IT roadmaps for assigned clients within the first quarter of onboarding and support execution of at least six key initiatives per client within the first year.
Maintain a comprehensive dashboard of client IT performance metrics demonstrating year-over-year improvement.