vCIO

GFI Digital•Kansas City, KS

About The Position

The Virtual Chief Information Officer (vCIO) serves as a trusted strategic advisor to clients, providing executive-level technology leadership to support business growth, operational efficiency, and long-term resilience. The role combines business acumen and technical expertise to develop IT strategies, guide technology investments, and help ensure services deliver measurable value. The vCIO works closely with client executives to understand business goals, assess technology environments, and develop strategic roadmaps aligned with business priorities. The position requires strong communication skills, a consultative approach, and the ability to influence outcomes across client and internal teams. Additional responsibilities may be assigned as business needs evolve; flexibility, cross-functional collaboration, and a proactive approach are essential. Responsibilities include developing and reviewing multi-year IT strategies and annual technology scorecards; advising clients on emerging technologies and modernization opportunities; collaborating on IT budgets and cost-benefit analyses; evaluating technology risks and compliance; managing executive relationships; defining and reporting on KPIs; and coordinating with Account Management, Service Delivery, and Technical teams to execute client strategies. Success is measured through client technology alignment and improvement, client satisfaction of 98% or higher, retention of 95% or higher, strategic project influence, timely roadmap development, execution of at least six roadmap initiatives per client within the first year, and reporting of year-over-year improvements in service delivery and strategic value. Occasional travel may be required based on client needs.

Requirements

Bachelor’s degree in Information Technology, Business, or a related field; equivalent experience is considered.
At least 2 years of experience in IT consulting, account management, or technical client-facing roles.
Strong understanding of IT systems, industry trends, and risk management principles.
Exceptional communication skills, including the ability to explain technical concepts to non-technical audiences.
Proactive, coachable, and growth-oriented mindset.
Ability to build client relationships, collaborate across teams, and influence outcomes.
Ability to perform occasional standing, walking, sitting, and light physical activity.
Ability to lift up to 50 pounds on occasion.
Travel may be required based on client needs.

Nice To Haves

Experience in an MSP or service-oriented environment.
Strong desire to grow into a leadership role blending business strategy with technology expertise.
Experience contributing to IT roadmaps, project planning, or business reviews.

Responsibilities

Develop and execute multi-year IT strategies tailored to clients’ business objectives, industry standards, and growth plans.
Conduct strategic review sessions to evaluate performance, identify opportunities, and adjust roadmaps as business needs evolve.
Prepare and maintain annual technology scorecards with measurable goals to improve alignment and maturity.
Advise clients on emerging technologies, best practices, and industry trends that can improve competitiveness and scalability.
Identify opportunities to modernize systems, streamline operations, and strengthen security.
Collaborate with client leadership to develop IT budgets aligned with strategic priorities.
Provide cost-benefit analyses and financial insights to support informed decisions and responsible technology investment.
Evaluate and manage technology-related risks and support compliance with relevant regulations and frameworks.
Recommend and oversee implementation of risk mitigation strategies.
Build consultative relationships with client executives and key stakeholders.
Serve as the primary strategic liaison for clients and communicate the value of technology investments and services.
Define, track, and communicate KPIs for IT services and strategic initiatives.
Deliver clear, actionable reports on progress, insights, and improvement opportunities.
Partner with Account Management, Service Delivery, and Technical teams to execute client strategies.
Participate in team-building and culture-building activities.
Complete strategic IT roadmaps for assigned clients within the first quarter of onboarding and ensure at least six key initiatives from each roadmap are executed within the first year.
Collaborate with Account Managers to identify and recommend roadmap-aligned projects and support quarterly sales goals by influencing strategic project adoption, not through direct selling.
Maintain a comprehensive dashboard of client IT performance metrics demonstrating year-over-year improvement in service delivery and strategic value.