IT vCIO

KELLEY CREATE•Medford, OR

About The Position

Kelley Create is a business technology company that helps clients grow by aligning technology programs, products, and services with their business strategies. The Virtual Chief Information Officer (vCIO) serves as a strategic technology advisor and the client’s primary contact for questions and concerns, coordinating with internal teams and following up to support an exceptional client experience. The role spans pre-sales discovery and validation, client onboarding, strategic account management, and ongoing relationship support. The vCIO develops technology roadmaps and budgets, leads regular Strategic Technology Planning (STP) and business reviews, and identifies solutions that support client objectives. The role also requires understanding clients’ industries, technology needs, and applicable regulations and compliance requirements. The vCIO works with Professional Services and service desk teams to review proposals, plan for system changes, address escalations, and help projects stay on schedule.

Requirements

At least five years of experience in an IT support or consulting role.
At least five years of experience with O365, Windows servers, and supporting technologies.
At least five years of experience with LAN and WAN configuration, setup, and troubleshooting.
At least five years of experience providing excellent service directly to end users.
Successful customer service and/or sales experience.
Ability and desire to provide exceptional customer service.
Ability to establish and maintain rapport with people at various organizational levels and earn trusted-advisor status with business decision-makers.
Self-motivated, results-focused, and able to work in a fast-moving environment with little to no supervision.
Strong grammar, writing, verbal communication, and presentation skills, including the ability to explain information simply and clearly.
Ability to communicate positively, effectively, and efficiently; work urgently while attending to detail; multitask; and work independently and as part of a team.
Ability to work after hours and respond to the on-call support team.
Familiarity with LAN/WAN design and troubleshooting.
Familiarity with Windows operating systems, including Windows 7, 8, and 10, and Windows Server 2012, 2016, and similar versions.
Proficiency with Microsoft Office applications, including Visio.
Reliable transportation.
Ability to travel to client sites and perform the described physical tasks, including occasional lifting of items up to 50 pounds.

Nice To Haves

BA/BS in a related field.
One or more of the following industry certifications: Net+, MCSA/E, MOS, CCNA, or CISSP.

Responsibilities

Develop and maintain trusting professional relationships with assigned clients.
Schedule, prepare, and lead the Strategic Technology Planning process for assigned clients.
Engage clients at a strategic level to align technology with business objectives and goals.
Develop client technology roadmaps and budgets.
Identify upsell and cross-sell opportunities aligned with client objectives and business goals.
Maintain understanding of relevant vertical-market trends, regulations, and compliance requirements.
Review project proposals in collaboration with the Professional Services team.
Respond to and resolve issues and escalations professionally.
Act as liaison between clients and internal teams.
Meet quarterly with branch Senior Service Desk Engineers after STP reviews to discuss proactive architecture needs, anticipated environmental changes over the next six months, and recommendations for client discussion.
Represent technology in client internal meetings and planning sessions where appropriate.
Conduct pre-sales discovery and validation for qualified prospective clients.
Manage client relationships during onboarding.
Provide product and service quotes to clients in a timely manner.
Continue developing IT and industry knowledge.
Educate technical teams about client businesses and technology strategies.
Advise on solutions that minimize risk and support client business objectives.
Help prevent and eliminate delays and proactively support projects in staying on schedule.
Review service trend analyses for assigned clients and identify opportunities to optimize services.