vCIO

CIO Solutions Careers • Fresno, CA

8d • Onsite

About The Position

The vCIO serves as the primary relationship owner for assigned clients, building executive-level partnerships and aligning clients’ business objectives with CIO Solutions’ supported technology stack. The role combines strategic thinking, technical aptitude, relationship management, and business acumen to guide clients through their technology lifecycle and support long-term success. The vCIO identifies and clarifies client needs, requirements, and strategic objectives; turns them into actionable plans; and communicates those plans to internal cross-functional teams. The role monitors client progress against strategic goals, technology roadmaps, and performance benchmarks, offering guidance and recommendations so technology investments align with business priorities.

This role is based in CIO Solutions’ Fresno, California office and requires in-office attendance. Travel to client sites is required as requested, with approximately 25% travel. Compensation includes a $105,000–$110,000 base salary and potential bonus of $10,000, along with PTO and sick time, health insurance, dental and vision reimbursement, an FSA, a 401(k) retirement account, and disability and life insurance.

Requirements

• Technical background and previous experience in a technical role.
• Proven sales track record and knowledge of technology.
• Three years of sales or customer relations experience.
• Bachelor of Arts or Bachelor of Science degree, preferably in information systems, business administration, or a related field.
• Ability to demonstrate integrity and honesty in interactions with coworkers, clients, and vendors.
• Ability to work with customers and external audiences.
• Strong negotiation, organizational, presentation, and customer service skills.
• Ability to follow up on requests and issues and drive initiatives to completion.
• Ability to prepare written communications and materials.
• Strong communication, active listening, customer-care, and telephony skills.
• Ability to adapt quickly to change.
• Proficiency with general office applications, including MS Office Suite, Slack, Teams, and Zoom.
• Typing skills to support quick and accurate written communication.
• Self-motivation and ability to work in a fast-moving environment.
• Ability to explain complex technical concepts to technical and non-technical contacts.

Nice To Haves

• Experience consulting on technologies such as WatchGuard, Palo Alto, Cisco and Juniper switching, HP and Dell servers, VMware hypervisors, Microsoft desktop and server operating systems, Microsoft 365 services and licensing, Microsoft Azure, Microsoft SQL Server, CrowdStrike, and Citrix.
• A degree in information systems, business administration, or a related field.

Responsibilities

• Work with active customers to understand their needs and translate them into technology plans and projects.
• Conduct quarterly and/or annual client check-ins to assess ongoing technology needs and lifecycle enhancements.
• Travel to client sites as requested by the client and/or CIO Solutions.
• Evaluate and develop multi-year technology roadmaps to support client strategic and budget planning.
• Build trusting relationships that support long-term client retention.
• Cross-sell and upsell services and solutions to existing accounts.
• Scope, quote, and present project solutions aligned with client IT needs.
• Explain solution concepts to technical and non-technical contacts, communicate features and benefits, and manage expectations throughout the account lifecycle.
• Manage service proposals, contracts, lease agreements, and service level agreements.
• Perform sales procedures and manage activities and opportunities in ConnectWise in accordance with company policies and procedures.
• Maintain positive client rapport and provide excellent service.
• Attend weekly departmental meetings and update sales opportunity metrics.
• Develop in-depth knowledge of the service catalog and its relationship to customer needs.
• Document internal processes and procedures related to the role.
• Enter time and expenses in Paylocity, Expensify, and ConnectWise as needed.
• Learn and follow processes in internal systems and complete required training materials.
• Track sales activities and report them to management.
• Provide timely guidance and assistance to other departments to support client retention and satisfaction.
• Assist with internal special projects as needed.

Benefits

• PTO and sick time
• Health insurance
• Dental and vision reimbursement program
• FSA
• 401(k) retirement account
• Disability insurance
• Life insurance
• Potential bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level