vCIO Administrator in MPS (Hybrid)
About The Position
Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different, we’ve rewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward. Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence.
Requirements
- 4+ years in an MSP environment or equivalent experience in a relevant field.
- Customer-service and client-management experience.
- Strong organizational, communication, and deadline-management skills, with concise executive-level documentation.
- Strong Excel and PowerPoint proficiency.
- A founding gate: you can show a cadence, queue, or reporting process you personally built or standardized and ran reliably — not just operated.
Nice To Haves
- A bachelor's degree; experience supporting account strategy or vCIO teams.
- Experience coordinating procurement, vendor quoting, or renewals.
- Business acumen including familiarity with P&L, ROI, and TCO.
Responsibilities
- Keep 100% of clients scheduled within their engagement windows on a master TBR calendar.
- Triage daily, control aging, and make sure every commitment is captured within one business day.
- Build standardized decks and keep roadmaps and budgets current and on time.
- Turn standard and renewal needs into same-day quotes to Procurement; route larger Projects to the architect with a clean handoff.
- Deliver the monthly Client Health Dashboard and weekly KPIs on time, flagging risks to the vCIO.
- Keep client and internal follow-ups closing the loop, and support smooth new-client onboarding.
Benefits
- Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
- Coverage effective Day 1
- Modern IT contributes toward employee and dependent premiums
- Basic Life and AD&D insurance
- Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
- Long-Term Disability insurance (employer-sponsored; effective after 3 months)
- Optional Dental and Vision insurance (effective Day 1 if elected)
- Medical Flexible Spending Account (FSA)
- Health Savings Account (HSA) for HDHP participants
- Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
- Employee Assistance Program (confidential counseling and resources)
- Critical Illness, Accident, and Disability coverage
- Perks at Work (discounts on travel, electronics, home goods, etc.)
- Adoption Assistance Program (up to $1,500 reimbursement)
- Commuter Benefits Program (pre-tax transit/parking)
- 80 hours of PTO per anniversary year (for new full-time employees)
- 6 paid sick days per anniversary year
- 7 paid company holidays
- Up to 2 floating holidays per calendar year
- 401(k) plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
