Senior Professional Services Engineer in MPS (Hybrid)

ModernIT•La Verne, CA

2d•$110,000 - $130,000•Hybrid

About The Position

The Professional Services Engineer is the face of Modern IT in the field. When a client is cutting over to new infrastructure, refreshing their devices, or standing up a new network environment, they are experiencing Modern IT in the most visible, tangible way. What happens in those moments - how cleanly the work is executed, how clearly expectations are set, how well the environment is documented and handed off - shapes what the client believes about us long after the project closes. At Modern IT, we believe this work demands more than technical execution. It demands someone who thinks about quality, client communication, and continuous improvement in equal measure. We are building a Professional Services team led by engineers who combine technical depth, deployment precision, field leadership, and a commitment to leaving every environment better than they found it. Through disciplined execution and healthy utilization, this role directly generates the non-recurring revenue that Professional Services is planned to deliver.

Requirements

7+ years of experience in IT deployment, project engineering, or systems integration roles, including time leading onsite engagements.
Demonstrated hands-on experience with Microsoft Intune, including endpoint enrollment, policy configuration, and deployment troubleshooting.
Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
Strong networking fundamentals, including TCP/IP, VLANs, routing, switching, firewalls, wireless, DNS, DHCP, and WAN/LAN troubleshooting.
Experience with Entra ID, Autopilot, and Microsoft 365 environments including hybrid identity configurations.
Proven ability to communicate clearly with clients, stakeholders, and subcontractors of varying technical backgrounds, especially under pressure.
Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction
Ability to manage multiple concurrent tasks and remain composed in high-pressure, onsite environments.
Willingness and ability to travel regularly to client sites in the Southern California region.
Strong documentation discipline - time entries, project notes, as-built records, and change documentation completed accurately and on time.
Microsoft platform: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), MS-900, AZ-900, or equivalent hands-on experience.
Networking: CompTIA Network+, CCNA, UniFi/Ubiquiti Academy, or Cisco Meraki certification.

Nice To Haves

Service operations: ConnectWise University, ConnectWise PSA certification, or equivalent hands-on PSA experience.
MSP or Professional Services background with experience managing client-facing engagements in a managed services environment.

Responsibilities

Provide remote and onsite client services
Complete projects on schedule and on budget
Adhere to established project processes, including: Successfully complete PE tasks in the project intake process, Project planning and preparation, Delivery of equipment for projects, Equipment setup and configuration, Execute timely maintenance windows for cutovers, Provide afterhours project services as necessary, Confirmation of technical alignment post project, Manage scope creep and additional project service requests, Completion of project technical documentation, Maintain project status documentation, Time entry and tracking in PSA, Acquire vendor support as necessary
Deploy and troubleshoot LAN/WAN infrastructure, including switches, routers, firewalls, and wireless access points.
Perform network assessments and validate connectivity requirements before and after deployment.
Coordinate with ISPs, third-party vendors, and client stakeholders to resolve connectivity issues without delay.
Maintain accurate change records, including updated onsite photos of newly deployed equipment.
Lead P1 incident coordination at client sites to ensure fast recovery and minimal downtime.
Perform onsite walkthroughs to validate that vendor work meets Modern IT standards.
Flag deficiencies, drive remediation, and formally sign off on subcontractor deliverables before project handoff.
Maintain complete subcontractor documentation, including labeling, photos, and as-built records.
Update project documentation after every deployment with accurate as-built records, lessons learned, and outstanding items.
Create and improve deployment runbooks, client-specific environment notes, and troubleshooting guides that compound value across the PS team.
Maintain high-quality PSA data in ConnectWise, including time entries, task notes, scope changes, and project status.
Participate in the PS daily huddle, weekly department meeting, and scheduled 1:1s
Attend New Project KT meetings with the Design Desk and vCIO for each assigned project
Hold regular sync-ups with the PM to verify schedule and budget status; support or lead client project status meetings as needed
Contribute subject matter expertise to the bi-weekly Standards Committee
Peer review proposals to validate solution designs before they are sold
Provide solutions design assistance to the Design Desk as needed

Benefits

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months)
60% of earnings up to $10,000/month
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Additional Voluntary Benefits
Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match
Eligibility begins the first day of the month following 3 months of employment