Professional Services Engineer

BigID

2d•$105,000 - $135,000•Remote

About The Position

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for several awards and accolades, including being named one of Forbes America's Best Startup Employers, Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards, and CRN 100 list. At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners. As a Services Delivery Engineer, you'll be the technical backbone of that experience: translating customer requirements into working solutions, troubleshooting deployment issues at their root cause, and partnering with Engineering and Product to make every future rollout smoother than the last.

Requirements

3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
A proactive mindset — you look around corners for both internal and customer challenges before they become blockers
Hands-on experience with Docker and Kubernetes deployments
Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
Experience working with REST APIs
Programming or scripting proficiency in Java or Python
Must be able to exercise independent judgment with little or no oversight.

Nice To Haves

Familiarity with Hadoop (Hive/Spark)
Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools.
Prior SaaS implementation experience

Responsibilities

Partner directly with client stakeholders to understand technical requirements and align them to business objectives
Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment
Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
Identify root causes of deployment issues and drive them to resolution
Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process