VC Patient Navigator Coordinator

The US Oncology Network•Dallas, TX

1d•Remote

About The Position

The Patient Navigation Coordinator provides individualized assistance to patients, families, and caregivers to help overcome health care system barriers and facilitate timely access to quality health and psychosocial care. Support spans the cancer continuum, including prevention, screening, diagnosis and treatment, survivorship, and end of life and bereavement. Under the guidance of the Oncology Nurse Navigator, the coordinator provides written education materials and assists patients and caregivers with forms and health-related screens, following education, practice guidelines, policies, and legal requirements. The coordinator works under direct supervision and in tandem with the Oncology Nurse Navigator to coordinate care, appointments, referrals, and communication among patients, caregivers, providers, and community resources. The role documents interactions in the electronic medical record, protects patient privacy, and supports continuous improvement in patient outcomes and satisfaction. This is a full-time, fully remote position with a Monday-Friday schedule from 8:00 a.m. to 5:00 p.m. There are no weekends, on-call duties, or holidays. The employee works from home or another quiet, private location with reliable internet access and collaborates virtually with the interdisciplinary team using video conferencing, phone, telehealth platforms, electronic health records, and other digital tools.

Requirements

High school diploma or GED.
Current Basic Life Support (BLS) certification.
Strong organizational and interpersonal skills.
Strong knowledge of and proficient use of an electronic medical record (EMR) system.
Proficiency in reviewing medical records and other patient care information.
Strong knowledge and understanding of HIPAA compliance and patient confidentiality regulations and policies.
Ability to prioritize and re-prioritize quickly.
Ability to develop collaborative relationships and work in teams, including with medical, surgical, and radiation oncologists and referring providers.
Strong written and verbal communication skills, including medical terminology and therapeutic interventions available.
Ability to work with minimal supervision.
Strong customer service skills.
Strong knowledge of oncology patient care and outpatient practice workflow.
Intermediate computer skills, including MS Office applications and internet querying.
Knowledge of community resources.
Ability to work remotely from home or another quiet, private location with reliable internet access.
Comfort using telehealth platforms, electronic health records, and other digital tools for remote patient care and communication.

Nice To Haves

Advanced education.
Prior experience in patient navigation, oncology, ambulatory healthcare, care coordination, social services, medical assisting, or pharmacy services.
A BSW or experience as a patient navigator, Medical Assistant, or Pharmacy Technician.
Certification in lay patient navigation through a nationally recognized program, such as the American Cancer Society's LION certification or George Washington University's CHS or MCHES certification.

Responsibilities

Work under direct supervision and in tandem with the Oncology Nurse Navigator to coordinate patient care throughout all phases of the care continuum.
Educate patients, families, and caregivers about the coordinator’s role in facilitating communication among health care providers, assisting with medical forms, coordinating clinical appointments, and conveying information about internal and external resources.
Support the Oncology Nurse Navigator in reporting patient and family challenges and assisting with potential solutions while considering patients’ values and cultural, spiritual, and social needs.
Coordinate patient appointment needs and schedules to expedite the plan of care.
Ensure closure of internal and external referral loops by obtaining referral documentation and including it in the medical record in a timely manner.
Document patient interactions and services provided in the electronic medical record.
Act as a liaison and advocate for patients, families, and caregivers when assisting the multidisciplinary team.
Serve as a timely and professional liaison or contact for referring physicians, external medical offices, and patients.
Participate in continuous process improvement to support patient outcomes and appropriate resource utilization, and to increase patient, family, and caregiver satisfaction.
Maintain patient privacy in accordance with local and national laws and treat patient and family information as privileged and protected.
Participate in local and US Oncology Network-sponsored events to share lessons learned and best practices in patient navigation.
Support and adhere to the US Oncology Network Compliance Program, including its Code of Ethics and Business Standards.