VBP Solution Support Manager

Risant Health • Headquarters, KY

2d • $101,000 - $131,000

About The Position

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems—starting with Geisinger—to expand access to care that prioritizes health outcomes and affordability.
Backed by nearly 80 years of Kaiser Permanente’s value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support—while preserving their community roots.
The Value-Based Platform (VBP) Product team plays a key role in shaping and delivering solutions that advance aspects of value-based care within Risant Health Organizations (RHOs). The portfolio of solutions drives outcomes – total cost of care reduction, clinical quality improvement, better experiences, health equity and simplicity – to achieve business and financial objectives.
The Solution Support Manager is responsible for supporting the operationalization of engagement strategies, managing cross-functional programs, and ensuring consistent performance and value monitoring of initiatives. This role owns relationship readiness, governance coordination, engagement tracking, and special initiatives that enable scalable, outcomes-driven customer success. The Solution Support Manager plays a critical role in relationship enablement by supporting robust value-based platform initiatives and guiding post-deployment governance and monitoring.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field.
• Five (5) years of experience in operations, solution deployment, or program management in a cross-functional environment.
• Demonstrated experience managing customer engagements and relationships.
• Demonstrated track record of resolving operational issues.

Nice To Haves

• Master’s degree in in Business Administration, Operations Management, Information Systems, or related field.
• Familiarity with enterprise software deployment and support models.
• Proficiency with tools such as Jira, Confluence, or similar platforms for documentation and incident tracking.
• Experience leading change management initiatives, including training and communications.
• Relevant certifications (e.g., PMP, Lean Six Sigma, Prosci Change Management).
• Experience in healthcare, health tech, or value-based care environments.

Responsibilities

• Serve as the primary coordinator for collecting insights and inputs needed to report on solution status and performance to Risant Health organizations.
• Lead administrative and logistical requests, including executive status updates, governance and accountability tracking, and creation of risk identification and action plans.
• Act as a liaison between RHO, product, analytics and tech teams to ensure alignment and smooth post-deployment support.
• Maintain strong relationships with Risant Health organization project teams by ensuring proactive solution support and maximizing solution value realization.
• Coordinate with User Insight and Design team to conduct detailed understanding of Risant Health organization pre-deployment environment and synthesize findings to inform deployment and adoption approach.
• Monitor day-to-day performance of deployed solutions, proactively identifying and resolving incidents and user-reported issues in partnership with cross-disciplinary teams.
• Maintain and update solution documentation, playbooks, and standard operating procedures tailored to each solution’s unique needs based on lessons learned.
• Partner with implementation teams to deliver and adapt training sessions for internal teams and end-users to ensure effective adoption and usage of deployed solutions.
• Develop and continuously improve onboarding materials and user guides based on feedback and evolving solution features.
• Collect and synthesize user feedback to inform product enhancements, to drive user adoption, and to operationalize solution improvements.
• Collaborate with product and user insight teams to address usability challenges and to improve overall solution experience.
• Lead change management efforts for new deployments or updates, including crafting communication strategies and training plans.
• Ensure stakeholders are informed and prepared for transitions, minimizing disruption and maximizing adoption.

Benefits

• wellness programs
• retirement savings
• relocation support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level