Manager, Solution Delivery

Trans Mountain • Calgary, AB

1d • Onsite

About The Position

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state. Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets. As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups. Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us! Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Solution Delivery. In this position, you will play a key role in leading end-to-end IT solutions that align with business needs. This role oversees project management, solution architecture, development, deployment, and transition to support, working closely with business stakeholders, IT teams, and vendors to deliver high-quality technology solutions.

Requirements

• Post-secondary education in Computer Science, Business, Engineering field, or related discipline.
• Minimum of 10 years’ work experience in Business Application Development, Delivery or Support.
• Demonstrated leadership and coaching capabilities.
• Knowledge and experience in application systems analysis, architecture, design, development, and business requirements gathering and documentation.
• Strong project delivery skills using agile and/or waterfall methodologies, including scope, schedule, risk, stakeholder, and change management.
• Experience managing vendors and contractors, including statements of work, service expectations, and delivery governance.
• Working knowledge of IT service management practices, including incident, problem, and change management.
• Strong financial and resource management skills, with analytical problem-solving and root-cause thinking.
• A supportive and collaborative leader with strong people management skills, who values mentoring and coaching to build high-performing teams, communicates with empathy and clarity in challenging situations, and adapts with agility as business needs evolve.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
• Excellent communication skills, with the ability to convey information clearly, respectfully and professionally.
• Highly organized, with the ability to prioritize work, meet deadlines, and maintain strong attention to detail in fast-paced settings.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Responsibilities

• Lead end-to-end delivery of solution implementations, enhancements, and upgrades from intake through deployment and transition to support.
• Define scope, success measures, timelines, and resourcing with business stakeholders.
• Guide teams through requirements, design, configuration/development, testing, and deployment.
• Ensure delivery aligns with SD&S standards, project governance, and business priorities.
• Lead, coach, and develop a team of developers, analysts, and delivery resources, including contractors.
• Set goals, hold regular 1:1s, and complete performance and development planning.
• Assign and balance work across projects and support to meet timelines and service needs.
• Promote knowledge sharing, cross-training, and standard ways of working to reduce single points of failure.
• Support Capex and Opex forecasting, tracking, and variance management for delivery work.
• Manage resourcing, capacity, and the vendor/contractor mix to deliver value cost-effectively.
• Help prioritize investments based on business value, risk, and operational needs.
• Enforce delivery standards, solution architecture alignment, and quality gates.
• Ensure solutions are secure, supportable, and designed for operational reliability.
• Support portfolio governance – standards, rationalization, and evaluation of new capabilities.
• Partner with business, application, and technical leaders to translate needs into practical, supportable solutions.
• Run status reporting and stakeholder communications; manage risks, dependencies, and change control.
• Coordinate user acceptance testing, documentation, and knowledge transfer.
• Manage delivery partners, contractors, and software vendors against scope, timeline, and cost commitments.
• Define and monitor statements of work and service expectations.
• Act as an escalation point for delivery-related risks and issues, driving timely, accountable resolution.
• Oversee transition from delivery to support, including documentation, handover, and readiness.
• Balance delivery demand with application support capacity to protect service stability.
• Capture lessons learned and drive continuous improvement in delivery practices.
• Track and report delivery KPIs – on-time, on-budget, quality, and adoption.
• Support delivery and service reviews and continuous improvement initiatives.

Benefits

• Valuable experience providing opportunity for professional development and career advancement
• An opportunity to engage with and learn from some of the most talented and experienced people in the business
• Competitive compensation
• Comprehensive benefits programs including flexible benefits, pension and savings plans
• A place to share a sense of purpose and build relationships
• Meaningful work that makes a difference
• An opportunity within the Canadian energy industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree