VP, Solution Delivery
About The Position
DistillerSR is seeking a VP, Solution Delivery to lead and scale the organization responsible for delivering services to our SaaS platform customers in the life sciences market. In this P&L role the successful candidate will own customer-facing service offerings, including customer onboarding, implementation, managed services, support, training, and custom development/integration work, with the mandate of deepening our footprint inside enterprise and mid-market accounts. This newly established position will ensure scalable delivery of solutions and services that meet or exceed client expectations and drive business growth.
Requirements
- 10 years of experience in services/delivery leadership, including direct experience owning a services P&L
- Experience in a life sciences services business (e.g., a CRO or similar regulated life sciences services organization).
- Formal education in a directly related field of study such as Business, Life Sciences, Computer Science, or Engineering
- A track record of scaling a service delivery organization
- Experience delivering to both enterprise and mid-market customers
- Exceptional communication and relationship building skills
- Experience operating across global/multi-region markets
- Demonstrated ability to act as a trusted advisor in sales cycles
Nice To Haves
- Direct experience with regulatory, evidence-based, or scientific-content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar)
- Enterprise SaaS/software services background in addition to life sciences services experience
Responsibilities
- Own the P&L for Solution Delivery offerings
- Manage a mix of fixed-fee and time-and-materials engagements, improving margin, forecasting accuracy, and utilization over time
- Partner with Finance to build the operating rhythm (pricing, staffing models, revenue recognition) needed to run delivery as a business
- Define and track key performance indicators (KPIs) related to effective solution delivery
- Lead and develop the teams delivering to customers: Implementation/Onboarding Project Managers, Solution Architects/Engineers, Managed Services/Support Delivery, Training Specialists and Customer Support
- Manage the organizational structure, hiring plan, and career paths needed to scale the function well beyond its current size
- Cross-Functional collaboration with Sales, Marketing, and Product Engineering teams to ensure a unified approach to client engagement and service delivery
- Maintain a culture of accountability, customer obsession, and operational excellence
- Act as a senior technical and strategic partner to Sales in enterprise deal cycles, bringing delivery credibility and domain expertise to help close and expand relationships
- Identify expansion opportunities within existing enterprise accounts (deeper and broader adoption across teams and use cases) and hand off qualified opportunities to Sales
- Serve as an executive point of escalation and relationship owner for DistillerSR's large accounts
Benefits
- Benefits coverage from Day One
- Annual winter holiday shutdown
- Three weeks vacation
- Wellness reimbursement
- Professional development support
- Career growth opportunities
- Great culture working in the heart of the Kanata North Tech Park
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What This Job Offers
Job Type
Full-time
Career Level
Executive
