Solution Support Analyst

Netsmart • Overland Park, KS

3d

About The Position

Provide technical support across a broad range of solutions for clients. This role involves providing technical support on solution application questions from clients regarding the company’s software. The analyst will analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests. Additionally, the role requires documenting problems and solutions for widespread use and transferring issues that require more detailed analysis to more experienced associates, engaging R&D, IT, and other cross-function teams as appropriate.

Requirements

• Bachelor's Degree or equivalent relevant work experience

Nice To Haves

• At least 2 years of experience in a customer service environment
• Customer service experience in a technical role
• Healthcare solution support experience
• SQL database and query knowledge
• Healthcare clinical workflow experience

Responsibilities

• Provide technical support on solution application questions from clients regarding the company’s software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate.

Benefits

• Equal employment and advancement opportunities
• Celebrates diversity and is committed to creating an inclusive environment
• All employment decisions based on performance, qualifications, abilities, education and experience
• Does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
• Maintains a drug-free workplace
• Pre-employment background check provided at Netsmart’s sole expense
• Drug screen provided at Netsmart’s sole expense

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level