Vault Unit Manager - Onsite

Capital One • Plano, TX

12d • $80,800 - $92,200 • Onsite

About The Position

As a Vault Unit Manager within Capital One Auto, you will lead an onsite team of 15+ agents responsible for processing, storing, and maintaining funded auto contracts within the Vault. You will develop team members, champion continuous process improvements, manage strategic initiatives, and collaborate with cross-functional business partners to solve problems and execute complex projects.

The role is based onsite in Plano, Texas, and requires attendance in the office five days per week. The schedule is Monday through Friday, either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. CT. This is an essential position.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in people management.
• At least 2 years of experience using Google Suite or Microsoft Office.

Nice To Haves

• At least 3 years of experience in people management.
• At least 2 years of experience in an operational role within the financial services industry.
• At least 2 years of experience in process management.

Responsibilities

• Achieve business goals for a team of up to 15+ associates.
• Provide ongoing feedback and coaching to associates.
• Oversee day-to-day vault operations, including processing paper contracts throughout their loan lifecycle, preparing Credit Bureau Reporting dispute letters, auditing existing contracts, and fulfilling ad-hoc requests from the department’s shared email inbox.
• Define and measure performance metrics and communicate them clearly to team associates.
• Prepare and deliver performance reviews for direct reports.
• Motivate and develop associates and help them achieve their career aspirations.
• Manage business-level metrics to high efficiency standards.
• Share accountability for a business-level function team covering logistics, quality, innovation, and morale.
• Manage projects assigned to the unit and ensure flawless execution.
• Complete administrative responsibilities in a timely manner, including time cards, spreadsheets, and team meetings.
• Review escalations daily to resolve complex issues and address delayed items.
• Communicate and collaborate with internal and external partners.
• Review team- and individual-level reporting to measure performance impact.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by full-time or part-time status, exempt or non-exempt status, and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives; incentives may be discretionary or non-discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED