Vault Unit Manager - Onsite

Capital One • Plano, TX

10d • Onsite

About The Position

As a Vault Unit Manager within Capital One Auto, you will lead an onsite team of 15+ agents responsible for processing, storing, and maintaining funded auto contracts within the Vault. You will develop team members, champion continuous process improvements, manage strategic initiatives, and collaborate with cross-functional business partners to solve problems and execute complex projects.

The role oversees day-to-day vault operations, including processing paper contracts throughout their loan lifecycle, preparing Credit Bureau Reporting dispute letters, auditing contracts, and fulfilling requests from the department’s shared email inbox. The manager is accountable for business goals, team and individual performance, operational efficiency, project delivery, and timely administrative responsibilities. The position is onsite in Plano, Texas, five days per week, with a Monday–Friday schedule of either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. Central Time.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in people management.
• At least 2 years of experience using Google Suite or Microsoft Office.

Nice To Haves

• At least 3 years of experience in people management.
• At least 2 years of experience in an operational role within the financial services industry.
• At least 2 years of experience in process management.

Responsibilities

• Lead a team of up to 15+ associates and remain accountable for achieving business goals.
• Provide associates with continuous feedback and coaching.
• Oversee day-to-day Vault operations, including processing paper contracts throughout their loan lifecycle, preparing Credit Bureau Reporting dispute letters, auditing contracts, and fulfilling ad-hoc requests from the department’s shared email inbox.
• Define and measure performance metrics and clearly communicate them to associates.
• Prepare and deliver performance reviews for direct reports.
• Motivate and develop associates and help them achieve their career aspirations.
• Manage business-level metrics to high efficiency standards.
• Share accountability for the business-level function team, including logistics, quality, innovation, and morale.
• Manage projects assigned to the unit and ensure flawless execution.
• Complete administrative responsibilities such as time cards, spreadsheets, and team meetings in a timely manner.
• Review escalations daily, resolve complex issues, and address delayed items.
• Communicate and collaborate with internal and external partners.
• Review team- and individual-level reporting to measure performance impact.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED