VAS - Value Added Representative

Global Payments Inc.•Toronto, ON

2d•Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Proactively call existing clients to introduce new products and services with the goal to increase revenue share. Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation. What Part Will You Play? Proactively call existing clients to introduce new products and services with the goal to increase revenue share. Learns the industry, system, module and product, and uses that information to interact with client. Learns to analyze and evaluate client initiated changes, including options maintenance requests, through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate. Learns about the client and begins building credibility through knowledge of systems and product functionality. Learns how to interpret technical client issues and project requests.

Requirements

High School diploma
Experience in B2B sales or outbound Customer Service
Bilingual in French and English
Diplôme d'études secondaires et expérience en B2B, soit dans la vente, soit dans le service client.

Nice To Haves

Typically Minimum 2 Years Relevant Exp In the credit card industry

Responsibilities

Proactively call existing clients to introduce new products and services with the goal to increase revenue share.
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.
Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.
Use databases or other computerized systems to maintain up-to-date documentation.
Learns the industry, system, module and product, and uses that information to interact with client.
Learns to analyze and evaluate client initiated changes, including options maintenance requests, through thorough client consultation while learning best practices and how to conduct internal research.
May perform maintenance on accounts.
Verifies system changes made and ensures the outcome is accurate.
Learns about the client and begins building credibility through knowledge of systems and product functionality.
Learns how to interpret technical client issues and project requests.
Écoute les appels avec les équipes techniques, la gestion des comptes, les fournisseurs et/ou le client si nécessaire et, selon les directives, met à jour les systèmes de suivi des problèmes tout en tenant le client informé.