Value -Added Service Coordinator

ITS Logistics, LLC•Fort Worth, TX

17h•Onsite

About The Position

ITS Logistics is hiring a Value-Added Service Coordinator for its corporate office in Fort Worth, Texas. The role provides professional care for special projects and coordinates work among clients, operations, and clerical teams. The coordinator develops rates for larger projects within a predetermined threshold, provides weekly status updates to management, identifies opportunities such as rework, damage and returns processing, relabeling, and account resets, and prepares project work areas, supplies, methods, staffing, and productivity expectations. The position tracks products through projects, conducts quality audits, reports results, and helps ensure project work is accurately billed. The coordinator also performs returns and product inspection tasks, maintains clean and organized work areas, completes small projects independently, and contributes to larger projects as part of a team. The role spends 95% of its time in the warehouse and involves regular manual labor.

Requirements

Knowledge of standard inventory control procedures for the industry.
Knowledge of shipping and receiving procedures.
Good verbal and written communication skills.
Good computer skills, specifically with Excel, Word, and email.
High school education or equivalency.
Ability to perform regular manual labor, including lifting, placing, packing, and repetitive tasks depending on the project.

Nice To Haves

Higher education is preferred.

Responsibilities

Provide a professional level of care to all special projects.
Coordinate projects with clients, operations, and the clerical team.
Develop rates for larger projects up to a predetermined threshold.
Provide weekly status updates on ongoing projects to management.
Proactively identify and communicate opportunities such as rework, damage processing, returns processing, relabeling, and account resets.
Set up project work areas and ensure supplies are prepared in advance.
Work with customer service to ensure product involved in rework is tracked timely and accurately throughout the project.
Work with operations management to arrange manpower.
Establish work methods for projects and ensure team members perform accordingly.
Set productivity expectations and monitor project status.
Conduct quality audits and report results to operations management.
Ensure work areas are clean and organized.
Work with operations management to ensure projects are accurately and completely billed.
Fill out returns inbound tally sheets.
Separate damaged product from good product and inspect product.
Work in a lead-by-example manner.
Perform small projects independently and work as part of a team on larger projects.