Value -Added Service Coordinator

ITS Logistics, LLC•Fort Worth, TX

3h•$22•Onsite

About The Position

ITS has an immediate opening for a Value-Added Service Coordinator at our Corporate office in Fort Worth, TX. Responsibilities include but are not limited to: To provide a professional level of care to all special projects Coordinating projects with clients, operations, and clerical team Developing rates for larger projects up to a predetermined threshold Providing weekly status updates on ongoing projects to management Proactively identifying and communicating areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc. Setting up work areas for projects Ensuring all supplies etc. are prepped and ready in advance Working with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project Working with operations management to arrange manpower Setting up work methods for projects and ensuring team members perform accordingly. Setting productivity expectations and monitoring status Conducting quality audits Reporting results to operations management Ensuring work areas are clean and organized at all times Working with operations management to ensure projects are accurately and completely billed Fill out returns inbound tally sheet Separate damage from good product Inspect product Always working in a “lead by example” manner Performing small projects independently Working as part of the team on larger projects

Requirements

Knowledge of standard inventory control procedures for the industry, shipping and receiving procedures
Good verbal and written communication skills
Good computer skills specifically with Excel, Word and Email
High school education or equivalency
Regular manual labor including lifting, placing, packing and numerous repetitive tasks depending on the project

Nice To Haves

Higher education preferred

Responsibilities

Provide a professional level of care to all special projects
Coordinate projects with clients, operations, and clerical team
Develop rates for larger projects up to a predetermined threshold
Provide weekly status updates on ongoing projects to management
Proactively identify and communicate areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc.
Set up work areas for projects
Ensure all supplies etc. are prepped and ready in advance
Work with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project
Work with operations management to arrange manpower
Set up work methods for projects and ensure team members perform accordingly
Set productivity expectations and monitor status
Conduct quality audits
Report results to operations management
Ensure work areas are clean and organized at all times
Work with operations management to ensure projects are accurately and completely billed
Fill out returns inbound tally sheet
Separate damage from good product
Inspect product
Work in a “lead by example” manner
Perform small projects independently
Work as part of the team on larger projects