Van Driver

DRIFTWOOD HOSPITALITY MANAGEMENT•Appleton, WI

18d•Onsite

About The Position

The Van Driver is responsible for guest-service functions at the hotel, including maintaining the bell station, greeting and welcoming guests, handling luggage, providing directions and local recommendations, assisting with guest calls, and delivering items to guest rooms. The role also supports front-desk operations and helps maintain clean, orderly lobby and hotel entrance areas. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational demands.

Requirements

Maintain a neat, clean, and well-groomed appearance in accordance with team-member handbook standards.
Follow company policies, safety and security procedures, and department fire-prevention and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near misses, property damage, and loss.

Responsibilities

Open and close vehicle doors for guests.
Check guest luggage for day and overnight visits.
Assist guests with storing and retrieving luggage, including from their vehicles when requested.
Use bell carts to transfer luggage and packages between rooms, vehicles, and loading areas.
Maintain and clean the designated lobby station and baggage room.
Keep the lobby and the hotel’s front exterior and interior neat and clean by picking up trash and putting furniture in its proper position.
Stand by to assist guests and greet and welcome them to the hotel.
Provide travel directions and recommendations for local attractions, restaurants, and other services.
Answer phones to assist with PBX and guest calls.
Restock supplies at the front desk, business center, and grab-and-go area.
Promptly report emergencies, accidents, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
Maintain a neat, clean, and well-groomed appearance in accordance with team-member handbook standards.
Adhere to hotel taxi-stand requirements and agreements.
Follow company policies and procedures, safety and security rules, and department fire-prevention and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near misses, property damage, and loss to a supervisor or manager.
Assist other front-desk personnel as needed.
Perform related duties as requested by a supervisor or manager.