Van Driver

Courtyard by Marriott (Huntington Hotels)•Cottonwood Heights, UT

About The Position

The Van Driver works in the Front Office and reports to the Front Office Manager and Supervisor. The role supports guest arrival, departure, and other contact experiences by providing efficient, friendly transportation to and from the airport terminal or other designated locations. The driver follows traffic regulations, parks and retrieves guest vehicles as needed, and uses claim tickets to ensure vehicles are delivered to the appropriate guests. The role also responds to guest needs throughout the hotel, including moving between the door post and other areas of the property. The Van Driver welcomes guests, opens vehicle doors, answers questions about hotel services and features, and provides directions to hotel facilities and nearby attractions. The driver maintains traffic flow at the main entrance and assists with loading and unloading luggage, packages, and boxes. The position requires regular availability, effective communication with guests and associates, and the ability to perform assigned job-related duties.

Requirements

Ability to deal effectively with internal and external customers, including customers who may require patience, tact, and diplomacy to defuse anger.
Ability to obtain information from luggage tags and claim checks and identify airline or customer pickup and drop-off points and street signs.
Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage, with sufficient manual dexterity in one hand to load and unload luggage.
Ability to stand, walk, and/or sit while continuously performing essential job functions.
Ability to bend, stoop, kneel, climb stairs, and walk distances throughout the property.
Excellent driving record, as verified by a Motor Vehicle Report.
Ability to communicate in English.

Nice To Haves

Hotel experience preferred.

Responsibilities

Transport customers to and from the airport terminal or other designated sites while complying with traffic regulations.
Park guest vehicles and retrieve valet-parked vehicles promptly and courteously, using claim tickets to ensure correct delivery.
Move between the door post and other hotel areas in response to customer needs.
Greet arriving guests warmly and open car doors for arriving and departing hotel customers.
Respond promptly to customer inquiries about hotel features, services, and assistance, and provide directions to hotel facilities and nearby attractions.
Maintain driveway traffic flow and keep the main hotel entrance accessible, with sufficient space for loading and unloading passengers and luggage.
Listen to and respond promptly to guest and associate inquiries and requests for assistance.
Lift and move luggage, packages, and boxes from vehicles and carts, placing items on the ground, baggage carts, conveyors, or other vehicles.
Communicate the features and services of hotel facilities.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.