Value-Added Services Engineer

thyssenkrupp Materials NA•Surrey, BC

About The Position

The Value-Added Services Engineer provides a mix of technical expertise, program management and sales development to assigned customers. This position will provide technical expertise to support customers and grow value added sales. The Value-Added Services Engineer is responsible for reviewing, estimating, and quoting of customer specific prints. Additionally, the position will support the overall program and relationships management associated with assigned customers.

Requirements

Bachelor’s Degree in engineering or equivalent experience plus a minimum 5 years’ engineering or program management experience
Ability to read prints including understanding of GD&T
Understanding of customer quality requirements
Ability to conduct prototypes, PPAP’s, and FAI submissions
Exceptionally good with project management and/or spreadsheets
2 years CAD/CAM experience
Engineering background
Organizational and planning ability, managing multiple concurrent projects
Understanding of machining processes

Nice To Haves

Metal distribution experiences
Writing of programs and machine knowledge of CAD/CAM process
Previous customer quoting background with large part package in excess of 100 parts

Responsibilities

Uses technical knowledge to determine a purchase order cost
Ensure that the company is capable of producing to customer print, specification, sub-contractor requirements met (plating, heat treat, grinding, etc.) and quality requirements are documented.
Monitors and analyzes project cost estimates, expenditures, and forecasts
Assure machine parts are processed to specification using tools appropriate for the application
Accurately read and interpret engineering drawings and work instructions to ensure machined parts meet all customer quality specifications.
Assist with identifying measuring instruments or gauges to assure conformance to all quality specifications
Assist and identify tooling and fixturing requirement to process to customer specification as necessary
Process notes according to customer work order specifications
Verify that product meets specifications per written customer instructions and assist with quality sampling plan criteria
Communicate with appropriate sales representative regarding changes/clarification to orders
Makes recommendations to improve processes in the manufacturing area.
Builds customer relationships to support the sales growth of the program
Balance the immediate workload recognizing when help is needed and when to be the team player to dig right in and assist or direct others.
Provide feedback regarding machine efficiency and product quality.
Understand quality checks for machine operation to insure proper function
Complete job responsibilities in a manner that does not put him/her or other individuals in an unsafe situation.
Maintain communication with all parties/departments involved and that pricing is reflected of company goals and objectives.
Train and mentor others when required
Assist in any activities related to lean and/or quality
Handles complex issues and performs work with minimal supervision