Valet – Sea Sprite Hotel

Towne Park•Hermosa Beach, CA

About The Position

The Valet (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with guest luggage and bell services, and supporting guests with questions, directions, reservations, and information about hotel amenities and local attractions. The associate explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains accurate vehicle and ticket records, and collects parking revenue when needed. The position follows established procedures and specific operational directions, with work checked or verified frequently. The schedule is Monday through Sunday. The role is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and multiply or divide by 10s and 100s, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including extended sitting or standing, possible running and walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and lifting or exerting force up to the stated amounts.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge guests within five feet and use guests’ last names during interactions.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; and shuttle guests to approved destinations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.