Valet – Sea Sprite Hotel

Towne Park•Hermosa Beach, CA

About The Position

The Valet (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and may assist with luggage delivery, pickup, and storage during guest arrivals and departures. The associate welcomes and assists guests, answers questions about the facility and local attractions, provides directions and transportation assistance, and delivers messages or guest amenities. The role also explains parking procedures and rates, maintains accurate vehicle and claim-check records, and collects parking revenue when needed.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment or within a commutable distance from that state, as applicable.
One month of related experience or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use their last names, and welcome them using the salutation of the day.
Follow proper phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously.
Assist with bell services, luggage handling, and luggage storage as needed.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries.
Provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested.
Shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Record the vehicle location on each key tag after parking.
Calculate and collect parking revenue when needed.