Valet Trash - Area Manager

Fetch•Salt Lake City, UT

7d•$55,000 - $70,000

About The Position

Fetch is building a multifamily amenity package that combines package delivery, an in-app market, mobile storage, and valet trash through one provider. The Valet Trash Area Manager will help build and lead a rapidly growing startup business within Fetch, overseeing operations across assigned markets, including markets managed remotely. The role focuses on developing field leaders, strengthening staffing, improving processes, and shaping operations as the business grows. This is a full-time, salaried leadership position requiring attention, initiative, and timely communication throughout the operating day. The Area Manager owns performance across service quality, safety, team engagement, and cost, and reports to the Director of Valet Trash Operations. The role typically works Sunday through Thursday, 2–10 p.m., with adjustments for operational needs and assigned market time zones. It includes travel within the primary market and travel outside it for up to 20% of the year. The position requires a valid driver's license and the ability to lift and carry up to 70 pounds, walk up to 2.5 miles, stand for up to three hours, and work in varying weather conditions, with or without reasonable accommodation.

Requirements

Three to five years of relevant leadership experience in field operations, hospitality, service, logistics, or facilities; alternatively, three or more years of apartment valet trash experience.
Ability to solve problems, prioritize competing demands, and deliver results in a fast-paced environment without repeated direction.
Ability to learn software quickly, interpret operational trends, and use data to make informed decisions.
Strong organizational and communication skills, including managing details, meeting commitments, communicating clearly, and building productive partnerships.
Ability to develop and maintain a healthy, reliable staffing model that supports service quality and growth.
Valid driver's license and comfort traveling within the primary market.
Ability to lift and carry up to 70 pounds, walk up to 2.5 miles, stand for up to three hours, and work in varying weather conditions, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Deliver consistent service across assigned markets by maintaining coverage, monitoring execution, resolving service failures, and verifying corrective work, including in remotely overseen markets.
Partner with recruiting, hire service valets, coach Area Supervisors and Field Support Associates, address performance gaps, and develop staffing plans that account for turnover, absences, and growth.
Protect safety and service quality by using audits, route evidence, and field observations to identify risks, assign corrective actions, and confirm they are effective.
Plan labor, manage overtime and contingency costs, and complete accurate time approvals and employee documentation by deadlines.
Keep field teams, Trash Support, and Client Success informed; raise problems early, establish owners and deadlines, and confirm handoffs before signing off.
Interpret operational trends, improve workflows, and partner on launches, training, and technology.
Travel within the primary market and travel outside it as needed, up to 20% of the year.