Valet Trash - Area Manager - 1516

Fetch•Dallas, TX

About The Position

Fetch is building a multifamily amenity business that combines package delivery, an in-app market, mobile storage, and valet trash. The Valet Trash Area Manager will help build this rapidly growing startup business and lead operations across assigned markets, including markets overseen remotely. Reporting to the Director of Valet Trash Operations, the Area Manager owns performance across service quality, safety, employee engagement, and cost. This is a full-time, salaried leadership position that requires active attention, initiative, and timely communication throughout the operating day. The manager is expected to respond when service is at risk, follow up on questions, and verify delegated work. The role typically works Sunday through Thursday, 2–10 p.m., with adjustments for operational needs and assigned market time zones. The Area Manager develops field leaders, strengthens staffing, improves processes, and helps shape operations as the business grows. The role involves travel within the primary market and travel outside it for up to 20% of the year.

Requirements

Three to five years of relevant leadership experience in field operations, hospitality, service, logistics, or facilities.
Alternatively, three or more years of apartment valet trash experience; a bachelor's degree is preferred.
Ability to solve problems, prioritize competing demands, and deliver results in a fast-paced environment without repeated direction.
Ability to learn software quickly, interpret operational trends, and use data to make informed decisions.
Strong organization and communication skills, including managing details, meeting commitments, communicating clearly, building productive partnerships, and maintaining focus on the customer experience.
Ability to develop and maintain a reliable staffing model that supports service quality and growth.
Valid driver's license and comfort traveling within the primary market.
Ability to lift and carry up to 70 pounds, walk up to 2.5 miles, stand for up to three hours, and work in varying weather conditions, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree.

Responsibilities

Deliver consistent service across assigned markets by maintaining coverage, monitoring execution, resolving service failures, and verifying corrective work, including in remotely overseen markets.
Partner with recruiting, hire service valets, coach Area Supervisors and Field Support Associates, address performance gaps, and develop staffing plans that account for turnover, absences, and growth.
Protect safety and service quality by using audits, route evidence, and field observations to identify risks, assign corrective actions, and confirm they are effective.
Plan labor, manage overtime and contingency costs, and complete accurate time approvals and employee documentation by established deadlines.
Keep field teams, Trash Support, and Client Success informed; raise problems early, establish owners and deadlines, and confirm handoffs.
Interpret operational trends, improve workflows, and partner on launches, training, and technology.